• *Job Title:** Client Support Specialist – Work from Home
• *Company:** Delek US Holdings
• *Location:** Melbourne, Victoria, AU
• *Job Type:** Part-Time
• *Seniority Level:** Associate Level
• *Years of Experience Required:** 4
• *Job Overview:**
Delek US Holdings is seeking a dedicated and resourceful Client Support Specialist to join our team. This part-time position allows for remote work while focusing on enhancing client satisfaction and engagement. The ideal candidate will possess strong decision-making abilities, innovative thinking, and the resilience to navigate complex client needs.
• *Key Responsibilities:**
1. **Client Engagement:**
– Serve as the primary point of contact for clients, addressing inquiries and resolving issues efficiently through various communication channels (phone, email, chat).
– Build and maintain strong relationships with clients to foster loyalty and enhance retention.
2. **Issue Resolution:**
– Troubleshoot and resolve client issues with a focus… on swift and effective solutions.
– Collaborate with cross-functional teams to escalate and address any product-related problems that require further attention.
3. **Documentation and Reporting:**
– Maintain detailed records of client interactions, issues raised, and solutions provided in the company’s CRM system.
– Prepare periodic reports on client feedback, common issues, and suggested improvements based on insights gathered from client interactions.
4. **Training and Education:**
– Educate clients on product features and best practices to maximize their experience and value from our services.
– Conduct webinars and virtual tutorials for clients to promote new features or updates.
5. **Feedback and Innovation:**
– Gather client feedback to help shape and inform product development and service enhancements.
– Actively engage in brainstorming sessions to provide innovative solutions for common client challenges.
6. **Compliance and Policies:**
– Stay informed on company policies, procedures, and compliance requirements to deliver accurate information to clients.
– Ensure that all interactions maintain the integrity and reputation of the company.
• *Requirements:**
– **Education:** Bachelor’s degree in Business, Communications, or a related field is preferred but not mandatory.
– **Experience:**
– A minimum of 4 years of experience in client support or a similar role.
– Proven experience in a remote work environment, demonstrating reliability and self-organization.
– **Personality Traits:**
– **Dedicated:** Committed to providing exceptional client service and nurturing relationships.
– **Resourceful:** Ability to think on your feet and creatively solve problems as they arise.
– **Soft Skills:**
– **Decision-Making:** Strong judgment skills and the ability to make well-informed decisions under pressure.
– **Innovation:** Openness to new ideas and willingness to implement creative solutions to enhance client experience.
– **Technical Skills:**
– Proficiency in CRM software and Microsoft Office Suite. Experience with data analysis software is a plus.
– Familiarity with remote communication tools and technology.
• *Benefits:**
– Free accommodation provided during company-related travel.
– Complimentary gym membership to promote health and wellness.
– Employee discounts on company products and services.
• *Working Environment:**
At Delek US Holdings, we promote a spirit of exploration and encourage taking calculated risks for personal and professional growth. We strive for an inclusive culture that values innovation and collaboration.
• *Application Deadline:** October 2, 2024
• *Equal Opportunity Statement:**
Delek US Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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Company: Delek US Holdings
Location: Anywhere
Salary Range: A$2.9K–A$3.7K a month
Job Providers:
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