• *Job Title:** Customer Service Specialist – Remote Work
• *Company:** ManpowerGroup
• *Location:** Adelaide, South Australia, AU
• *Job Type:** Part-Time
• *Seniority Level:** Associate Level
• *Years of Experience Required:** 4
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### **Job Description:**
ManpowerGroup is seeking a dedicated and passionate Customer Service Specialist to join our team remotely. We are committed to delivering superior service to our clients and ensuring their expectations are not only met but exceeded. As a part-time member of our customer service team, you will play a crucial role in driving customer satisfaction and loyalty.
### **Key Responsibilities:**
– **Customer Interaction:**
– Handle customer inquiries via phone, email, and chat promptly and professionally.
– Provide information about products, services, and company policies to customers.
– Identify and assess customers’ needs to achieve satisfaction.
– **Problem Resolution:**
– Investigate and resolve customer complaints with empathy and efficiency.
– Document customer interactions accurately and in a timely manner.
– Follow up with customers to ensure their issues have been resolved satisfactorily.
– **Research & Innovation:**
– Conduct research to understand customer needs and preferences and to adapt service offerings accordingly.
– Stay up to date with product knowledge and the latest trends in the customer service industry.
– Propose innovative ideas and solutions to improve service delivery and enhance the customer experience.
– **Collaboration:**
– Work closely with cross-functional teams to provide feedback on customer experiences and recommend service improvements.
– Participate in team meetings to discuss customer feedback and share insights.
– **Performance Metrics:**
– Maintain a high level of accuracy in handling customer data and inquiries.
– Meet or exceed key performance indicators (KPIs) and service level agreements (SLAs).
– Regularly review and reflect on personal performance metrics and customer satisfaction scores.
### **Requirements:**
– **Experience:**
– A minimum of 4 years of customer service experience, preferably in a remote working environment.
– Proven track record of resolving customer issues effectively and efficiently.
– **Skills:**
– Excellent communication skills (both written and verbal) with a passion for helping others.
– Strong research skills to gather necessary information to resolve customer inquiries.
– Innovative thinker with the ability to suggest improvements in products/services and processes.
– **Technical Proficiency:**
– Familiarity with customer relationship management (CRM) software and other communication tools.
– Proficient in Microsoft Office Suite and ability to learn new software quickly.
– **Personal Traits:**
– Highly motivated and passionate about providing exceptional customer service.
– Adaptable to change and able to thrive in an evolving work environment.
– A positive attitude and a steadfast commitment to delivering quality service consistently.
### **Benefits:**
– Competitive medical coverage for part-time employees.
– Relocation allowance for those who may need to move closer to company operations.
– Life insurance policy to provide peace of mind for you and your loved ones.
### **Working Environment:**
At ManpowerGroup, we embrace an environment that navigates change seamlessly. We encourage our employees to thrive in a dynamic workplace where adaptability and innovation are key to our success.
### **Application Deadline:**
All applications must be submitted by **October 2, 2024**.
### **Equal Opportunity Statement:**
ManpowerGroup is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, gender, disability, sexual orientation, or any other aspect of identity.
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If you are a driven individual who is passionate about customer service and is looking to make a meaningful impact in a flexible working environment, we would love to hear from you!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Customer Service Specialist – Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Location: Sydney, NSW, AU
Offer Expires: 2024-11-02 03:00:00
Salary: 2800 – 4200
Job Posting Language: en
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