• *Job Title:** Customer Support Representative – Remote Work
• *Company:** One97 Communications
• *Location:** Chennai, Tamil Nadu, IN
• *Job Type:** Part-time
• *Seniority:** Associate Level
• *Experience Required:** Minimum 3 years
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• *Job Description:**
One97 Communications, a leader in providing innovative digital payment solutions, is seeking a dedicated and motivated Customer Support Representative to join our remote team. This part-time role is designed for individuals who are not only hardworking but also equipped with the creativity and problem-solving skills necessary to deliver exceptional customer service experiences. You will be at the forefront of our customer interactions, addressing inquiries, resolving issues, and contributing to our overall mission of customer satisfaction.
• *Key Responsibilities:**
1. **Customer Interaction:**
– Respond promptly to customer inquiries through various channels including phone, email, and chat.
– Actively listen to customer… concerns and provide tailored solutions to enhance their experience with our products and services.
2. **Issue Resolution:**
– Effectively troubleshoot and resolve customer problems by investigating the root cause and offering suitable solutions.
– Document customer interactions, feedback, and resolutions in our CRM system to ensure a smooth flow of information for future reference.
3. **Product Knowledge:**
– Maintain an in-depth understanding of the company’s products and services to effectively assist customers and answer questions.
– Participate in ongoing training sessions to continually refine product knowledge and customer service skills.
4. **Collaboration:**
– Work collaboratively with other team members and departments to ensure a consistent and high-quality customer experience.
– Provide insights and feedback from customer interactions to help improve product features and service offerings.
5. **Performance Metrics:**
– Meet and exceed performance targets including response times, resolution rates, and customer satisfaction scores.
– Regularly review personal performance metrics and seek feedback for continuous improvement.
6. **Supportive Environment:**
– Contribute to a positive and energetic work environment that encourages team cooperation and creativity.
– Assist in the training and onboarding of new staff as needed, fostering a culture of growth and development.
• *Requirements:**
– **Experience:**
– Minimum of 3 years of customer service experience in a fast-paced environment.
– **Personality Traits:**
– Self-motivated and hardworking individual who takes initiative in resolving customer issues and improving processes.
– **Soft Skills:**
– Excellent problem-solving abilities to navigate complex customer issues effectively.
– Creativity in finding innovative solutions to enhance customer satisfaction.
– **Technical Skills:**
– Proficiency in CRM software and Microsoft Office Suite.
– Familiarity with remote work tools and technology.
– **Communication:**
– Strong verbal and written communication skills in English, with the ability to convey information clearly and concisely.
– **Availability:**
– Flexibility to work part-time hours across various shifts as needed.
• *Benefits:**
– **Life Insurance:** Coverage for peace of mind.
– **Dental Insurance:** Comprehensive care for your health needs.
– **Visa Sponsorship:** We support global talent seeking to expand their career with us.
• *Working Environment:**
At One97 Communications, we believe in fostering a workplace that provides unlimited opportunities for personal and professional growth. Join our dynamic team that celebrates creativity and hard work, where contributions are valued and teamwork is paramount.
• *Application Deadline:** Please submit your application by October 2, 2024.
• *Equal Opportunity Statement:**
One97 Communications is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals, regardless of race, gender, sexual orientation, disability, or any other status.
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If you meet these qualifications and are ready to take on an exciting role within our customer support team, we encourage you to apply!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Customer Support Representative – Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
Company: One97 Communications
Location: Anywhere
Salary Range: ₹41,532–₹59,806 a month
Job Providers:
GrabJobs