• *Job Title:** Online Call Center Associate
• *Company:** Zip Co Limited
• *Location:** Sydney, New South Wales, AU
• *Job Type:** Part-time
• *Seniority:** Entry Level
• *Years of Experience:** 0
• *Job Description:**
Zip Co Limited is seeking enthusiastic and dedicated individuals to join our team as Online Call Center Associates. As a part of our vibrant customer support team, you will play a crucial role in enhancing the customer experience, offering solutions, and creating lasting relationships with our clients. This is an excellent opportunity for those looking to start their career in customer service within a dynamic and innovative company.
• *Key Responsibilities:**
– **Customer Interaction:** Provide exceptional customer service through various online channels including email, chat, and social media. Address inquiries and resolve issues promptly and effectively.
– **Product Knowledge:** Develop comprehensive knowledge of Zip Co Limited’s products and services to assist customers with accurate and relevant information.
– **Issue Resolution:** Listen to customer concerns attentively, employing critical thinking to analyze situations and develop appropriate solutions. Propose suitable alternatives when needed and ensure complete customer satisfaction.
– **Research:** Utilize available resources and tools to investigate product inquiries, disputes, and other customer-related issues. Identify trends in customer interactions to provide valuable feedback.
– **Documentation:** Maintain accurate records of customer interactions, issues resolved, and follow-up actions. Ensure all documentation complies with company protocols and data protection regulations.
– **Team Collaboration:** Work collaboratively with team members and other departments to enhance the overall customer experience and streamline processes.
– **Feedback Collection:** Solicit customer feedback regarding products and services, relay important suggestions to management, and contribute to the continuous improvement of service delivery.
– **Training Participation:** Engage in ongoing training sessions and workshops to enhance your knowledge, skills, and adaptability within the workplace.
• *Requirements:**
– **Education:** High school diploma or equivalent required; further education in a relevant field is a plus.
– **Experience:** Previous customer service experience or call center experience preferred but not required; fresh graduates and first-time job seekers are encouraged to apply.
– **Technical Skills:** Familiarity with computer systems and ability to navigate multiple software programs simultaneously. Basic knowledge of customer relationship management (CRM) software is an advantage.
– **Personality Traits:**
– **Dedicated:** Show commitment to understanding customer needs and providing the best solutions.
– **Reliable:** Attend scheduled shifts punctually and maintain consistent performance standards.
– **Soft Skills:**
– **Research Skills:** Ability to find information quickly and accurately to address customer inquiries.
– **Critical Thinking:** Analyze customer needs effectively and provide logical, reasoned solutions.
• *Benefits:**
– Free accommodation provided to assist with relocation.
– Generous relocation allowance for those moving to Sydney for this position.
– Exclusive employee discounts on Zip Co Limited products and services.
• *Working Environment:**
At Zip Co Limited, we embrace creativity and foster a culture that values fresh ideas and inventive solutions. We encourage our team members to think outside the box, challenge the status quo, and contribute meaningfully to our mission of delivering exceptional customer experiences.
• *Application Deadline:**
To apply for the Online Call Center Associate position, please submit your application by **October 2, 2024**.
• *Equal Opportunity Statement:**
Zip Co Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage applications from individuals of all backgrounds and experiences.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Online Call Center Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Location: Sydney, NSW, AU
Offer Expires: 2024-11-02 03:00:00
Salary: 1900 – 3200
Job Posting Language: en
GrabJobs: Apply Here