Location: Home-based position with occasional visits to the office in Normanton, Wakefield. All initial training will be on-site.
Working hours: 40 hours over Monday-Friday and 1 in 3 Saturdays
Salary: basic salary up to £35,000 + bonus
About us: We are The Car Buying Group, one of the UK’s leading online car buying services. Offering an industry leading proposition, we pride ourselves in delivering the fairest, simplest and one of the fastest ways to sell a car on line. Our passion is cars, our customer experience and our people.
Our team is made up of enthusiastic, passionate, and hardworking individuals, and we are looking for motivated and driven individuals, who thrive from working in a fast-paced sales environment to join us! We have a strong growth plan with lots of opportunities for people to develop in the future, so to get the best potential from our team, we offer full training, development and support.
We also offer a fantastic range of benefits that reflect the value we place on our employees and help make The Car Buying Group a great place to work. These include 28 days leave per annum, inclusive of bank holidays (plus the option to purchase up to an additional 5 days leave), a Healthcare Cashback scheme, a Free Employee Assistance Program and enhanced sick, maternity, paternity and adoption polices, plus much, much more!
About the Role:
· Team Performance: Maximize the performance of sales agents by embedding a culture of continuous improvement across call quality, compliance, and sales KPIs.
· Coaching and Development: Conduct meaningful 1-2-1 sessions, coaching agents on call quality, customer outcomes, and performance KPIs. Drive performance improvements.
· Accountability: Set SMART objectives and behavioural actions for agents, ensuring high levels of personal accountability. Manage underperformance using the Performance Management policy. Handle escalations/complex customers that cannot be resolved by the team.
· Sales Culture: Lead by example, maintaining exemplary personal standards of conduct. Create a high-energy, professional sales culture that motivates and engages the team.
· Performance Monitoring: Complete and update weekly and monthly trackers, dashboards, and reports on performance. Participate in effective team meetings, call listening and training sessions.
· Recruitment: Assist with the recruitment process, acquire the most suitable calibre candidate.
Customer Focus: Maintain up-to-date knowledge of products, processes, and industry best practices. Ensure all activities are aligned with our customer-first mindset.
Skills/Experience:
• Previous leadership and coaching experience.
• Experienced within a targeted telephone/office/contact centre/field sales environment.
• Understanding and working knowledge of IT packages (e.g. Gmail, chat platforms).
• Understanding of KPIs.
• Data entry/CRM experience.
• Ability to prioritise effectively with strong multi-tasking skills.
• Excellent communication skills.
• Excellent listening and questioning skills.
• Ability to work in a high pressure and fast paced environment.
• Ability to deliver excellent customer service.
• Proven ability to meet and exceed targets.
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Experience:
• IT: 1 year (required)
• CRM software: 1 year (required)
• Leadership: 1 year (required)
Work Location: Remote
Location: , , GB
Offer Expires: 2025-01-18 19:26:55
Salary: 0 – 35000
Job Posting Language: en
Indeed: Apply Here