Employer Industry: Retail/Ecommerce
Why Consider This Job Opportunity
• Salary up to $95,000
• Incentive bonus program to reward performance
• Flexible work-from-anywhere days and six additional remote work weeks per year
• Comprehensive benefits package including medical, dental, and vision insurance
• Opportunities for career advancement and promotion from within
• Supportive and inclusive company culture with various Associate Resource Groups
What To Expect (Job Responsibilities)
• Manage technical aspects of the Voice of Customer program, including survey design and analysis using the Qualtrics Engage platform
• Build automated dashboards to monitor Voice of Customer KPIs and sentiment patterns for senior leaders
• Partner with various teams to derive actionable business recommendations based on customer insights
• Conduct process improvement initiatives to enhance efficiency within the Voice of Customer team
• Capture and analyze customer feedback throughout their shopping journey
What Is Required (Qualifications)
• 4-year college degree or equivalent experience
• 3-5 years of experience in customer/marketing research, analytics, or a related role
• 2+ years of experience managing research through the Qualtrics Engage platform
• Exceptional project management skills and ability to manage multiple workstreams
• Outstanding communication and presentation skills for conveying insights to diverse audiences
How To Stand Out (Preferred Qualifications)
• Experience working in a Retail/Ecommerce environment
• Familiarity with Qualtrics XM Discover platform
• Proven ability to influence and drive strategic initiatives within large organizations
• A deep empathy for customer needs and team goals
• Willingness to travel domestically twice a year
#RetailJobs #CustomerExperience #DataAnalysis #CareerGrowth #RemoteWork
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
Location: , , US
Offer Expires: 2024-10-25 14:12:13
Salary: 85000 – 95000
Job Posting Language: en
Benefits:
- Dental Coverage
- Health Insurance
Qualifications:
- 4-year college degree or equivalent experience
- 3-5 years of experience in customer/marketing research, analytics, or a related role
- 2+ years of experience managing research through the Qualtrics Engage platform
- Exceptional project management skills and ability to manage multiple workstreams
- Outstanding communication and presentation skills for conveying insights to diverse audiences
Responsibilities:
- Manage technical aspects of the Voice of Customer program, including survey design and analysis using the Qualtrics Engage platform
- Build automated dashboards to monitor Voice of Customer KPIs and sentiment patterns for senior leaders
- Partner with various teams to derive actionable business recommendations based on customer insights
- Conduct process improvement initiatives to enhance efficiency within the Voice of Customer team
- Capture and analyze customer feedback throughout their shopping journey
Benefits:
- Salary up to $95,000
- Incentive bonus program to reward performance
- Flexible work-from-anywhere days and six additional remote work weeks per year
- Comprehensive benefits package including medical, dental, and vision insurance
- Opportunities for career advancement and promotion from within
- Supportive and inclusive company culture with various Associate Resource Groups
LinkedIn: Apply Here
Adzuna: Apply Here