At UVeye, we’re on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world’s first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.With over $200M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.We are seeking a Technical Customer Support and Account manager.As Our Technical Customer Support and Account manager you will be responsible for e2e support of UVeye solutions at customer sites by certifying, observing, and maintaining system performance. In addition, once the acceptance stage is reached, you will work on building long-term customer relationships, while ensuring high customer satisfaction through minimizing downtime. The position is located in Chester UK and its surroundings and will involve traveling to customers’ sites in Germany from time to time.A day in the life and how you’ll make an impact:Installation facilitation for UK & EU – Communication & Documentation in liaison with internal and external stakeholders.Post Installation troubleshooting, system acceptance testing, and commissioning.Onboarding and certifying of new customers on platform operations and integration to ensure optimal system performance.Field-based Preventative Maintenance, Troubleshooting, and Repair of UVeye systems, ensuring accurate and timely communication of system status to all stakeholders. Act as a liaison between Operations and UVeye internal teams to ensure system adaptation and customer satisfaction are achieved in a seamless manner.
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Job Posting Language: en
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