Description
IHG Hotels & Resorts is one of the largest hotel companies in the world with a family of 19 brands including InterContinental®, Holiday Inn®, Kimpton® and voco®. We have an exciting opportunity providing a regional SME technical support service to our EMEAA & AMER hotels, driving zero service outages for our hotel business.
Company Culture and Environment
At IHG, we foster a unique culture that values collaboration and inclusion, allowing team members to be themselves. We support wellbeing through our myWellbeing framework, promoting a healthy work-life balance. We thrive on teamwork, and leaders work alongside their teams to determine the best ways to collaborate.
Career Growth and Development Opportunities
Colleagues at IHG are encouraged to grow and develop their skills within the business. We provide equal employment opportunities and support for career advancement, making it an ideal place to build a career.
Detailed Benefits and Perks
• Impressive room discounts across our many properties.
• Recharge days and volunteering days throughout the year.
• Flexible and hybrid working arrangements.
• Support for health, lifestyle, and workplace wellbeing.
• Opportunities to be part of a unique and inclusive culture.
Compensation and Benefits
• Competitive salary based on experience.
• Comprehensive health benefits package.
• Flexible working arrangements blending office and remote work.
Why you should apply for this position today
This role provides the chance to impact a global hospitality leader while working in a supportive and inclusive environment. You’ll be part of a team committed to delivering True Hospitality for Good, enhancing the service experience for hotels across regions.
Skills
• Demonstrated experience in technical support and managing IT escalations.
• ITIL Foundation V3 Certification minimum.
• Microsoft and/or Cisco certifications are highly desirable.
• Strong knowledge of Hotel Systems (PMS, POS, B/O, Revenue Systems, S&C, etc).
• Experience with Service Management tools and concise reporting.
Responsibilities
• Deliver exceptional product and technology support to hotels, acting as the SME for regional incidents.
• Identify and implement service improvement initiatives in collaboration with hotel colleagues and stakeholders.
• Act as a liaison between hotels, regional teams, and product management to drive enhancements.
• Support the P&T 24×7 major incident management process and ensure smooth transitions for new products.
Qualifications
• Proven experience in technical support roles within the hospitality industry.
• Strong capability to manage major incidents effectively.
• Excellent communication skills, both verbal and written.
Education Requirements
• Relevant technical certifications or degrees in IT or related fields preferred.
Education Requirements Credential Category
• IT Certifications (e.g., ITIL, Microsoft, Cisco).
Experience Requirements
• Experience working in technical support and managing IT escalations.
• Familiarity with hospitality technology systems.
Why work in GBR
Great Britain offers a vibrant cultural landscape, rich history, and numerous opportunities for personal and professional growth. Working at IHG in GBR allows you to be part of a global leader in hospitality, where you can develop your career while enjoying the diverse experiences the country has to offer.
Location: , , GB
Job Posting Language: en
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