Description
Treasury Wine Estates (TWE) is one of the world’s leading wine companies, striving to be recognized as the world’s most admired premium wine company. We are proud of our portfolio of exceptional brands, from the luxury of Penfolds and Wynns to the broad appeal of Lindeman’s and newer labels like 19 Crimes. As a Senior Customer Services Specialist, you will report to the Regional Customer Service Manager and collaborate closely with TBS regional and centralized teams to manage OTB operations and address regional business needs. This role requires expertise in the FMCG sector, particularly for domestic markets, along with a comprehensive understanding of export operations, including documentation, logistics, and supply chain management. As the primary point of contact for escalations, you will ensure the smooth execution of OTB operations and day-to-day business activities, driving efficiency and resolving issues promptly.
Company Culture and Environment
At TWE, we bring… our whole selves, embracing courage, collaboration, and a down-to-earth attitude. Our culture is defined by passion, fun, and a can-do spirit. We view challenges as opportunities and work together to achieve our goals.
Career Growth and Development Opportunities
Join us to make a bold impact in the world of wine with global opportunities across various regions. We offer structured development programs to support your health, wellbeing, and career, along with the chance to build a career across multiple functions.
Detailed Benefits and Perks
• Access to the world’s most celebrated wines through our employee product allowance
• True flexibility in how, when, and where you work
• “TWEforME Day” – an additional day of leave each year for personal time
• Private Medical Insurance
• 25 Days of Annual Leave
• Life Assurance
• Critical illness cover
Compensation and Benefits
Competitive salary commensurate with experience, alongside a robust benefits package designed to support your lifestyle and career ambitions.
Why you should apply for this position today
This role provides a unique opportunity to contribute to a global leader in the wine industry, engaging in meaningful work that allows you to showcase your skills and drive impact in a collaborative environment.
Skills
• Outstanding communication skills, both written and verbal
• Strong customer service focus
• Proficiency in ERP systems (preferably JDE) and Microsoft applications
• Ability to work independently
• Fluent in English; French language skills are a bonus
• Strong organizational skills, accuracy, and attention to detail
Responsibilities
• Support regional team on management and production of all aspects of Export
• Handle export documentation and collaborate with service providers
• Ensure services are provided within agreed SLAs/KPIs
• Support CRM processes with centralized team on customer claims/queries
• Act as a key contact point for internal stakeholders on all OTB operations
Qualifications
• Proven experience in managing Key Accounts
• Strong background in FMCG Supply Chain/Logistics, preferably in the wine or consumer packaged goods industry
• Previous experience in a shared service environment is preferred
Education Requirements
• Bachelor’s degree in a relevant field is preferred
Education Requirements Credential Category
• Bachelor’s degree
Experience Requirements
• Experience in FMCG Supply Chain/Logistics
• Experience in managing Key Accounts
• Experience in a shared service environment preferred
Why work in Tw1 3qs Twickenham, Gbr
Twickenham offers a vibrant community with rich history and culture, making it an attractive place to live and work. With beautiful parks, excellent transport links, and a variety of local amenities, Twickenham provides a balanced lifestyle that supports both personal and professional growth
Company: Treasury Wine Estates
Location: Anywhere
Salary Range:
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