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Band 5 Admin & Clerical Manager
Band 5
Main area
CAMHS Pathway Manager (Band 5)
Grade
Band 5
Contract
Permanent
Hours
Full time – 37.5 hours per week
Job ref
391-RFL-7836653
Site
Royal Free Hospital
Town
London
Salary
£38,488 – £46,852 per annum inclusive of HCAS
Salary period
Yearly
Closing
16/04/2026 23:59
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.
Royal Free London NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.
Job overview
We are seeking an organised, proactive CAMHS Pathway Manager (Band 5) to join our CAMHS service within the Babies, Children and Young Peoples Division (BCYP). The post holder will lead and support the CAMHS administrative team, ensuring high‑quality, efficient operational processes that enable the delivery of safe, responsive and patient‑centred care.
Working closely with the multidisciplinary team, you will oversee the coordination of patient pathways, maintain accurate clinical and demographic data on EPR, and help ensure the service meets national and Trust standards. You will also contribute to service improvement, staff development and the overall smooth running of CAMHS outpatient pathways.
This role is ideal for someone with strong leadership skills, excellent communication, and experience in NHS administrative or patient‑facing environments. You will play a key part in making sure young people and families experience seamless, compassionate and effective care.
Main duties of the job
Team Leadership & Staff Management
Manage and support the CAMHS admin team, providing supervision, appraisals, training and performance management.
Ensure adequate staffing, manage leave, and coordinate cover as required.
Support induction, competency development and adherence to Trust policies.
Pathway & Service Coordination
Oversee the smooth running of CAMHS outpatient pathways, ensuring administrative processes are efficient and consistently followed.
Work collaboratively with clinicians, addressing issues affecting patient flow or clinic quality.
Ensure accurate and timely recording of appointments, admissions, discharges and attendances on EPR.
Data Quality & Information Management
Monitor and maintain high standards of data entry to support clinical safety, reporting requirements, and Trust income processes.
Support data collection, audits, reporting and service performance monitoring.
Troubleshoot EPR issues with IT and ensure staff are well‑trained in its use.
Customer Care & Patient Experience
Provide compassionate, professional communication with patients, families and carers, including those who may be distressed or anxious.
Ensure high standards of reception and administrative support across CAMHS clinics.
Contribute to complaint investigations and service improvement actions.
Service Improvement & Governance
Contribute ideas and initiatives for improving systems and pathways.
Ensure compliance with Trust guidelines, confidentiality standards, safeguarding requirements, and infection control procedures.
Represent the Service Manager when required.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Royal Free World Class Values
Essential criteria
• Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential criteria
• NVQ Level 3 or Equivalent
Desirable criteria
• Evidence of continuing personal development
Experience
Essential criteria
• Previous work experience in a NHS environment
• Experience of working in a public/patient facing role
• Significant supervisory or management experience in a customer care environment
• Ability to work to deadlines / timescales
Desirable criteria
• Experience of working with EPR, or similar electronic Patient Administration Systems
Skills and aptitudes
Essential criteria
• Ability to use initiative and problem solve, in a busy clinical environment
• Typing and data entry skills
• Good level of computer literacy skills in Microsoft Word, Excel and databases
• Flexible and adaptable to the changing needs of the service
• Ability to work within a multidisciplinary team
• Time management and organisational skills
• Knowledge of NHS outpatient targets
• Ability to negotiate at all levels
• Excellent presentation skills
• Excellent communication skills – both verbal, presentation and written
• Ability to motivate and organise people
Personal Qualities & attributes
Essential criteria
• Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious.
• Excellent interpersonal skills with the ability to relate to people at all levels
• The ability to manage conflict and identify where escalation to senior staff is necessary
• Good attention to detail
• Effective team worker
• Ability to priorities / manage time effectively
• AT* – Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
• By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
• If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
• You must be eligible to work in the United Kingdom or meet the criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship, and these will be considered alongside all other applications. Before applying, please ensure that both you and the role meet the eligibility requirements under the UK Visas and Immigration (UKVI) points-based system to avoid disappointment. You can view this here
• If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
• By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
• Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
• Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
• Interview arrangements will be communicated via email so please check your email regularly following the closing date.
Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Further details / informal visits contact
Name
Stephanie Ibrahim
Job title
Operations Manager
Email address
Telephone number
020 3758 2000
Location: London, , GB
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