Job Description:
• Act as the first point of contact for internal Sysco users, offering level 1 support
• Address and resolve non-major incidents and service requests
• Escalate or reassign unresolved incidents to appropriate teams
• Document case details clearly in ServiceNow
• Participate in after-hours and on-call rotations to ensure 24/7 support coverage
Requirements:
• Good experience in a Service Desk or similar IT support environment
• Experience using ServiceNow ITSM workflows
• Bilingual – English and Swedish (required)
• Knowledge of Microsoft Office365 and standard network tools
• Familiarity with ITIL principles
Benefits:
• Flexible working arrangements
• Professional development opportunities
Location: , ,
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