At arenaflex, we’re passionate about delivering exceptional customer experiences across our diverse portfolio of streaming services, cable networks, and film distribution labels. Our commitment to innovation and customer-centricity has made us a leader in the industry, and we’re now seeking a talented Customer Journey and Engagement Analyst to join our consumer marketing and media team in New York, New York.
**About arenaflex**
arenaflex is a global entertainment company that curates, produces, and distributes some of the most iconic stories and characters in television and film. Our portfolio includes targeted streaming services like arenaflex+, Acorn TV, Shudder, Sundance Now, ALLBLK, and HIDIVE; cable networks such as arenaflex, BBC America, IFC, Sundance TV, and WE tv; and two film distribution labels, IFC Films and RLJE Films. arenaflex also runs arenaflex Studios, our in-house studio, production, and distribution operation behind critically acclaimed and fan-favorite originals like The Walking Dead Universe and the Anne Rice Immortal Universe. arenaflex Networks International is our international programming business.
**Job Overview**
We’re seeking a highly energetic and analytical Customer Journey and Engagement Analyst to join our team. The primary focuses of this position will be the development and optimization of customer journeys, customer engagement, and retention for our streaming services. The ideal candidate will have broad experience with digital marketing, customer experience, and data analysis. This position will be under the direction of the SVP, Product Strategy and Business Operations.
**Key Responsibilities:**
* Identify key product strategies and features on partner platforms to inform our owned and operated product roadmap
* Provide insights and recommendations based on data analysis to drive customer-centric decision-making, including pricing, packaging, and promotional discounting
* Close strong analytical skills with the capacity to comprehend and apply complex data
* Work with cross-functional teams, including marketing, programming, research, partner management, operations, product, and customer service, to design and execute customer engagement initiatives
* Proactively pitch product solutions across the customer lifecycle that encourage sampling and acquisition
**Essential Qualifications:**
* Experience in the streaming services industry is a plus
* Proficiency in CDPs and data analysis tools and software (e.g., Excel, SQL, Mixpanel, mParticle)
* Highly organized, detail-oriented
* Strong analytical skills with the capacity to comprehend and apply complex data
**Preferred Qualifications:**
* Experience working with customer journey mapping and customer experience design
* Familiarity with customer relationship management (CRM) systems and customer data platforms (CDPs)
* Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams
**Skills and Competencies:**
* Strong analytical and problem-solving skills, with the ability to interpret complex data and drive business decisions
* Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
* Strong organizational and time management skills, with the ability to prioritize multiple projects and deadlines
* Proficiency in data analysis tools and software, including Excel, SQL, Mixpanel, and mParticle
* Experience with customer journey mapping and customer experience design
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive benefits package that includes medical, dental, vision, prescription drug coverage, a 401(k) plan, a wellness program, tuition reimbursement, paid time off, paid parental leave, and adoption services
* Opportunities for professional growth and development, including training and education programs
* Collaborative and dynamic work environment, with opportunities to work with cross-functional teams and contribute to the development of innovative products and services
**Work Environment and Company Culture:**
* arenaflex is committed to implementing a nondiscrimination policy in its employment and personnel policies
* All applicants are taken into consideration for employment regardless of race, color, religion, creed, alienage, citizenship, gender, gender identity, national origin, ancestry, genetic predisposition or carrier status, age, marital status, familial status, status as a victim of domestic violence, stalking, or sexual assault, sexual orientation, disability, or any other characteristic that is protected by federal, state, or local law
* arenaflex recognizes the benefits of teamwork in the office, but we offer our employees the option to work from home one day per week
**Compensation, Perks, and Benefits:**
* Competitive salary and benefits package
* Comprehensive benefits package, including medical, dental, vision, prescription drug coverage, a 401(k) plan, a wellness program, tuition reimbursement, paid time off, paid parental leave, and adoption services
* Opportunities for professional growth and development, including training and education programs
* Collaborative and dynamic work environment, with opportunities to work with cross-functional teams and contribute to the development of innovative products and services
**How to Apply:**
If you’re a motivated and analytical individual with a passion for customer experience and digital marketing, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this position. We can’t wait to hear from you!
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