Service Mapping Lead (ServiceNow)
Looking for an experienced Service Mapping Lead to drive service taxonomy and mapping within a ServiceNow CMDB environment. This is a hands-on role focused on delivery, governance, and continuous improvement.
Key Responsibilities
• Define and govern service taxonomy aligned to CSDM
• Lead end-to-end service mapping using ServiceNow
• Build and maintain accurate service and dependency maps
• Establish standards, templates, and quality controls
• Ensure ongoing accuracy of CMDB and service models
• Work closely with service owners, SMEs, and platform teams
Requirements
• 5+ years’ experience with ServiceNow CMDB & Service Mapping
• Strong background in service modelling and taxonomy design
• Experience in complex, hybrid IT environments
• Solid understanding of CSDM and ITOM Discovery
• Strong stakeholder engagement and communication skills
Nice to Have
• ServiceNow ITOM / CMDB certifications
Location: , ,
LinkedIn: Apply Here