At arenaflex, we’re not just a company – we’re a community of innovators, thinkers, and doers who are passionate about creating a better future for our customers, colleagues, and the world around us. As a global leader in the financial services industry, we’re committed to providing exceptional customer experiences, driving technological innovation, and fostering a culture of inclusivity and diversity.
arenaflex Digital Labs is at the forefront of this innovation, responsible for catalyzing new ideas, incubating emerging technologies, and developing cutting-edge products that transform the way our customers live, work, and interact with our brand. We’re a fast-paced, dynamic team that collaborates with top technology companies and strategic partners to bring game-changing products to market.
**The Role: Director of Product Development for Membership Growth and Customer Experience Innovation**
We’re seeking a seasoned product leader to join our Global New Product Development and AI team as a Director of Product Development, focused on driving Membership Growth and Customer Experience Innovation. As a key member of our team, you’ll lead the development of new membership products and experiences that leverage data, AI, and emerging technologies to create personalized, predictive, and proactive customer interactions.
**Key Responsibilities:**
* **Product Strategy Development:** Formulate a comprehensive strategy for new membership products and associated platform capabilities, aligning with company goals and user needs.
* **Product Roadmap Management and Delivery Planning:** Drive the development and execution of a detailed product roadmap, prioritizing features and enhancements to optimize user engagement, repeat usage, and monetization.
* **Elegant Customer Experience Design:** Champion the creation of an intuitive user interface, collaborating closely with design/UX teams to create visually appealing layouts, seamless navigation, and delightful interactions.
* **Content Definition & Curation:** Develop a robust strategy for content selection, categorization, and prioritization, collaborating with business development and strategic partnerships teams to ensure a diverse and engaging mix of relevant content types, sources, and formats.
* **Personalized Recommendation Algorithms:** Oversee the development and refinement of personalized recommendation algorithms leveraging machine learning and data analysis techniques, ensuring accuracy, relevance, and diversity in content suggestions.
* **Cross-functional Collaboration:** Collaborate closely with engineering, design, data science, business development, and enablement teams to ensure seamless integration of features, timely delivery, and alignment with technical feasibility and user experience standards.
* **User Insights & Analytics:** Utilize qualitative and quantitative data analysis techniques to gain deep insights into user behavior, preferences, and trends, leveraging findings to refine product strategies, improve user experience, and drive growth.
* **Performance Monitoring & Optimization:** Establish key performance indicators (KPIs) and regularly monitor product performance, conducting A/B testing and experimentation to optimize algorithms, content relevance, and overall effectiveness.
* **Team Leadership and Coaching:** Provide authentic and empathetic leadership to your product team, fostering a collaborative and high-performing culture, encouraging innovation, continuous learning, and accountability.
**Requirements:**
* **Strong Leadership Skills:** Prior experience managing a team of product managers, with a passion for colleague development, coaching, and mentoring direct reports.
* **Product Development Experience:** A history of building new products (0-1) and shipping continuous improvements, with specific experience using data, machine learning (ML), and AI to solve customer problems.
* **Commercial Acumen:** A good understanding of commercial considerations, with the ability to clearly articulate how your product will generate revenue.
* **Clear Communication Skills:** Ability to convey product strategy and vision, adept at explaining complex concepts to a broad audience.
* **Prioritization and Time Management:** Ability to prioritize features across multiple competing priorities and timelines, with high consideration of user needs, technical feasibility, and business outcomes.
* **UX Design and Customer Research:** Clear understanding of UX design and customer research frameworks and principles.
* **Global Team Experience:** Experience working as part of a global team, with the ability to flex your schedule to support multiple time zones (primarily UK and US West/East Coast).
**Our Values: What We Stand For**
At arenaflex Digital Labs, our values are at the heart of everything we do. We’re looking for people who resonate with these values:
* **BOLD:** We boldly experiment and innovate by taking info
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