Job Role: Business Systems Analyst with Salesforce & Angular experience
Location: Remote (Canadian candidates only)
Exp. Start date: 1st week of July
Year of Experience: 8+ Years
Position Summary
We are seeking an experienced Salesforce Business Systems Analyst (BSA) with deep expertise in Salesforce Sales Cloud and strong experience working with Angular-based applications. The ideal candidate will partner with business stakeholders, Sales Operations, Sales Leadership, and technical teams to analyze business needs, design scalable Salesforce solutions, and support front-end application requirements within an integrated enterprise ecosystem.
This role requires a strong understanding of Salesforce CRM, sales processes, Angular application development concepts, Agile methodologies, and end-to-end solution delivery.
Key Responsibilities
Business Analysis & Requirements Management
• Lead discovery workshops, stakeholder interviews, and requirement-gathering sessions to understand business objectives and challenges.
• Analyze existing sales and business processes to identify opportunities for optimization, automation, and digital transformation.
• Document business requirements, user stories, functional specifications, process flows, wireframes, and acceptance criteria.
• Collaborate with Sales Operations, Product Owners, and business stakeholders to define future-state processes and solution roadmaps.
• Translate complex business requirements into scalable Salesforce and Angular-based application solutions.
Salesforce Sales Cloud Solution Design
• Design and recommend scalable Salesforce Sales Cloud solutions aligned with business goals and Salesforce best practices.
• Support implementation and optimization of core Sales Cloud functionalities, including:
• Lead Management
• Account & Contact Management
• Opportunity & Pipeline Management
• Forecasting
• Territory Management
• Sales Processes & Path
• Activity Management
• Quotes & Products
• Sales Engagement
• Einstein Activity Capture (EAC)
• Partner with Salesforce Architects, Administrators, and Developers to ensure solution feasibility and successful implementation.
Angular Application Analysis & Collaboration
• Work closely with UI/UX designers, Angular developers, and technical teams to define requirements for Angular-based applications and portals.
• Create functional specifications, user journeys, screen flows, and interface requirements for Angular front-end solutions.
• Support integration requirements between Salesforce and Angular applications.
• Participate in solution reviews to ensure alignment between front-end experiences and Salesforce business processes.
• Validate user interface functionality and business process compliance across Salesforce and Angular platforms.
Stakeholder Management
• Serve as the primary liaison between business users, Salesforce teams, and application development teams.
• Facilitate requirement prioritization, backlog refinement, and solution design discussions.
• Manage stakeholder expectations and communicate project progress, risks, and dependencies.
• Drive alignment across business and technical teams to ensure successful project outcomes.
Agile Delivery, Testing & Quality Assurance
• Participate in Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives.
• Define test scenarios, test cases, and acceptance criteria.
• Coordinate and support User Acceptance Testing (UAT).
• Validate delivered Salesforce and Angular solutions against business requirements.
• Track and manage defects through resolution and deployment.
Reporting, Analytics & Data Management
• Gather and document reporting and dashboard requirements.
• Support development and validation of Salesforce reports, dashboards, and sales KPIs.
• Analyze sales performance metrics and recommend process improvements.
• Ensure data quality, governance, consistency, and reporting accuracy.
Change Management & User Adoption
• Develop business process documentation, training materials, and user guides.
• Conduct end-user training sessions and workshops.
• Support organizational change management and user adoption initiatives.
• Provide post-implementation support and continuous improvement recommendations.
Required Qualifications
• Bachelor”s degree in Business Administration, Information Systems, Computer Science, or a related field.
• 8+ years of experience as a Business Analyst or Business Systems Analyst.
• 5+ years of hands-on Salesforce experience.
• Strong functional expertise in Salesforce Sales Cloud.
• 3+ years of experience working with Angular-based applications in a Business Analyst or Systems Analyst capacity.
• Experience working directly with Sales Operations, Sales Leadership, and cross-functional business teams.
• Proven expertise in requirements elicitation, process mapping, solution design, and stakeholder management.
• Strong understanding of web application architecture and front-end development concepts.
• Experience supporting integrations between Salesforce and external applications.
• Excellent communication, presentation, and facilitation skills.
• Experience working in Agile/Scrum environments.
Preferred Qualifications
• Salesforce Certified Administrator.
• Salesforce Certified Business Analyst.
• Salesforce Sales Cloud Consultant Certification.
• Experience with Salesforce Sales Engagement and Einstein Activity Capture (EAC).
• Experience in Salesforce implementation, transformation, and CRM migration projects.
• Knowledge of Salesforce integrations, REST/SOAP APIs, middleware platforms, and data migration concepts.
• Familiarity with Angular architecture, TypeScript, REST APIs, and modern web application frameworks.
• Experience with Jira, Azure DevOps, Confluence, or similar Agile project management tools.
• Experience working in enterprise SaaS or technology-driven environments
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