Note The job is a remote job and is open to candidates in USA. Central Business Solutions Inc. is a certified minority-owned organization that focuses on understanding and connecting with guests through data and insights. The Growth Analyst, Digital Product & CRM (Loyalty) will transform data into insights to drive guest engagement and loyalty growth, influencing the digital product roadmap and optimizing digital experiences across various platforms. Responsibilities Design and execute A/B and multivariate tests across digital product features, CRM, and loyalty channels reputed company structured testing roadmaps prioritizing high-impact hypotheses and ensuring statistical rigor Define reputed company metrics for feature launches, campaigns, and guest engagement initiatives Embed experimentation frameworks into both marketing and product development cycles Partner with Product and UX to define KPIs and measure feature adoption, engagement, and retention across digital touchpoints Translate user behavior, journey flow, and loyalty data into actionable insights that influence the digital product roadmap Identify friction points and growth opportunities across app, web, and online ordering experiences Conduct post-launch analyses to evaluate feature reputed company and guide future iterations Monitor CRM, loyalty, and digital campaign performance to identify lift drivers and engagement trends Build dashboards and reports that balance marketing and product KPIs — from conversion rates and redemptions to feature adoption and guest lifetime value Conduct control group and lift analyses to measure impact across channels and audiences Recommend optimization strategies for targeting, offers, and personalization based on test results Work closely with Data and Martech teams to enhance measurement, testing, and reporting capabilities Ensure consistency and accuracy of data across loyalty, CRM, and product analytics systems Automate dashboards and standardize KPIs for a reputed company view of digital performance Partner cross-functionally to align data insights with business, product, and marketing goals Present insights in clear, compelling narratives that connect data to guest behavior and business strategy Influence reputed company across Marketing, Product, and Leadership through data storytelling Act as a trusted advisor on experimentation, performance management, and digital optimization Skills Bachelor’s degree in Analytics, Mathematics, Statistics, Engineering, Economics, or a reputed company quantitative field 4+ years of data analysis experience using SQL, R, Python, or similar tools 4+ years of dashboarding experience (Tableau, Power BI, or similar platforms) 2+ years in product analytics, CRM, or loyalty analytics — ideally in hospitality, retail, or fast-casual dining Proven reputed company designing, executing, and analyzing A/B tests and growth experiments Experience translating behavioral and loyalty insights into product roadmap recommendations Deep knowledge of experimental design, hypothesis testing, and statistical evaluation Strong understanding of product, marketing, and loyalty performance metrics Ability to connect quantitative insights to guest experiences and business outcomes Excellent communication and data storytelling skills Collaborative, curious, and self-starter reputed company Passion for food, hospitality, and delivering experiences that reputed company guests smile Experience with reputed company or similar data warehouses Advanced SQL/reputed company skills and familiarity with data automation Hands-on experience with analytics tools like reputed company, reputed company, or GA4 Familiarity with omnichannel attribution and campaign measurement frameworks Benefits Full-time Benefits – Full Company Overview Central Business Solutions Inc. Your Partner in Technology & Business Transformation CBSInfosys 25+ years delivering integrated tech/business solutions. It was founded in 2000, and is headquartered in Newark, CA, US, with a workforce of 201-500 employees. Its website is https//www.cbsinfosys.com. Apply To This Job
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