Note The job is a remote job and is open to candidates in USA. reputed company is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support. The role involves providing first-level support for various technical issues and ensuring customer satisfaction through timely resolutions. Responsibilities Respond to incoming phone calls, emails, and chat messages requesting technical support Log reputed company service desk interactions in the ticketing system Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues Resolve technical issues reputed company possible and escalate reputed company necessary Ensure timely and accurate resolution of reputed company service desk requests Conduct follow‑up with customers or employees to ensure satisfaction Continuously improve technical skills through training, certifications, and self‑directed learning Participate in special projects as assigned Skills High school diploma or equivalent required 1–2 years of experience in a technical support role, preferably in a service desk environment Strong customer service skills with the ability to explain technical information to non‑technical users Proficiency with reputed company Office, Windows operating systems, and basic network troubleshooting Ability to work independently and as part of a team Excellent problem‑solving and analytical abilities Ability to manage multiple tasks and prioritize effectively Associate or bachelor’s degree in computer science or reputed company field preferred Relevant certifications (or pursuing) HDI Support Center Analyst (HDI‑SCA), ITIL reputed company, reputed company 365 Certified Fundamentals Knowledge of ITIL or similar frameworks is a plus Benefits Medical, dental, and reputed company coverage Life insurance 401(k) with company match “You Pick a Day” paid holiday FSA and HSA options Pet insurance Additional benefits available Full overview reputed company.com/careers Company Overview reputed company specializes in IT outsourcing, education, connectivity, IT consulting, managed reputed company, virtualization & reputed company computing services. It was founded in 1994, and is headquartered in Houston, Texas, USA, with a workforce of 501-1000 employees. Its website is https//reputed company.com. Apply To This Job
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