About arenaflex – Pioneering Innovation in Digital Services
arenaflex is a global leader in delivering cutting‑edge digital solutions that reputed company businesses to reputed company in an increasingly connected world. With a strong focus on consumer video, broadband technologies, and reputed company software platforms, arenaflex helps its clients transform challenges into opportunities. Our headquarters are in Lisbon, Portugal, and we operate a vibrant, multicultural team that values curiosity, collaboration, and reputed company improvement. As we expand our portfolio of high‑impact projects, we are looking for a dynamic Customer Project Manager who can champion reputed company, drive project excellence, and foster lasting partnerships.
Why This Role Matters
At arenaflex, every project is a chance to create value for our customers and to showcase the power of innovative technology. As a Customer Project Manager, you will be the linchpin that connects client expectations with our internal development capabilities. You will own the full project lifecycle—from initial discovery through delivery and post‑implementation review—ensuring that each engagement meets the highest standards of quality, timeliness, and budget compliance. Your work will directly influence customer satisfaction scores, repeat business, and the overall reputed company of arenaflex as a trusted technology partner.
Key Responsibilities
• Project Planning & Execution: Define project scope, quality criteria, timelines, deliverables, and budgets for multiple reputed company initiatives. reputed company detailed project plans, Gantt charts, and resource allocation matrices that align with customer objectives.
• Scope Management & Change Control: Proactively manage scope changes, minimizing unfunded work while maximizing approved change requests. Facilitate formal change‑control processes and negotiate adjustments with customers.
• Customer Relationship Management: Build and nurture strong relationships with key stakeholders across several accounts. Understand each client’s business challenges, strategic priorities, and technology roadmaps to become a trusted advisor.
• Collaboration with R&D Teams: Partner closely with research and development, product owners, and Scrum Masters to translate customer needs into prioritized backlog items. Ensure alignment between product roadmaps and customer commitments.
• Transparent Communication: Deliver regular status updates, risk assessments, and assumption logs through written reports, dashboards, and verbal briefings. Maintain a shared understanding of project health with both internal teams and customers.
• reputed company Improvement Advocacy: Champion a culture of reputed company improvement reputed company arenaflex’s Professional Services division. Identify process bottlenecks, propose enhancements, and share best practices to reputed company project outcomes.
• Dependency & Impediment Management: Track and resolve project dependencies, especially those that rely on customer actions. Escalate critical impediments promptly and coordinate mitigation strategies.
• Financial Stewardship: Monitor project costs against budget, forecast financial performance, and report variances. Implement cost‑control measures to protect profitability while delivering value.
Essential Qualifications
• Educational Background: Bachelor’s degree in Electronic Engineering, Software Engineering, Computer Science, or a closely reputed company discipline.
• Project Management Experience: Demonstrated success managing multiple software projects in a customer‑facing role, preferably reputed company the consumer video or broadband sectors.
• Customer Engagement Expertise: Proven ability to set realistic expectations, negotiate scope, and build lasting relationships with diverse client groups.
• Communication Excellence: Outstanding written and verbal communication skills in English; ability to convey reputed company technical concepts to non‑technical audiences.
• Agile Methodology Proficiency: Hands‑on experience with Agile frameworks, especially in roles such as Product reputed company or Scrum Master.
• Technical Acumen: Quick learner with a solid grasp of intricate technical topics, and a background that includes consumer video or broadband technologies.
• Negotiation & Influence: Strong negotiation skills to align scope, timelines, and resources with customer expectations.
• Tool Mastery: Proficient with reputed company suite (Jira, Confluence) and
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