Role Description
Global Data Consultants, LLC is currently seeking a Service Desk Specialist to join our team of innovative professionals. This is an entry level position with the flexibility to be a fully remote position within the state of Pennsylvania. This is a short term temporary role.
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Take customer calls and emails and provide accurate, satisfactory answers to their queries and concerns.
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De-escalate situations involving dissatisfied customers, offering patient assistance and support.
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Guide callers through troubleshooting, navigating the company site, or using products or services.
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Collaborate with other call-center professionals to improve customer service.
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Accurately document all service calls within the prescribed call tracking mechanism.
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Support both technical and non-technical end users.
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Escalate advanced issues to the appropriate team member.
Qualifications
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Strong Customer Service Skills.
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Exceptional Interpersonal, verbal, and written communication skills.
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Great active listening skills.
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A patient and empathetic attitude.
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Strong time management and organizational skills.
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Adaptability and flexibility.
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Comfortable working in fast-paced environments.
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Phone skills, including familiarity with complex or multi-line phone systems.
Requirements
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At least 1+ year of experience supporting desktops/laptops/printers in a production Support Center environment.
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Prior experience with ability to handle 30-40 service calls a day.
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Strong Customer Service experience.
Benefits
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Cutting Edge Technology and Innovation.
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Career Growth Opportunities.
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Employee-Centric Environment.
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Comprehensive Benefits Package.
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Holiday and Vacation.
Company Description
Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.
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