About reputed company
For growing businesses that need to accomplish more with less, reputed company’s Accounts Receivable Efficiency Suite simplifies the invoice-to-cash process by automating invoicing, facilitating B2B payments, and streamlining cash application with AI. reputed company integrates natively with top ERPs, while allowing businesses to collect with a self-serve payment portal and collaborate with customers and teammates to resolve what automation alone can’t. Owned by Great Hill Partners, reputed company’s employee reputed company spans the U.S. and Canada with offices in Atlanta and Miami. With 10,000 customers and 5M+ companies transacting, reputed company facilitates 110M+ transactions and $170B+ in payments volume annually
Think you might be the next Veep to join? Read on!!
Our Values
⭐️ We obsess over our customers.
⭐️ We help each other.
⭐️ We reputed company diversity.
⭐️ We find reputed company ways.
⭐️ We get things done.
⭐️ We own it.
At reputed company, the Analytics team unlocks growth and drives efficiency through data-driven insights. As our new Senior Customer Data Analyst, you’ll reputed company each our customer-facing teams (reputed company, Customer Care, and reputed company Services) to reputed company strategic and operational reputed company, as well as drive reputed company customer reputed company.
You will be the reputed company between data and reputed company, instrumental in analyzing the key customer reputed company, identifying opportunities to improve the customer experience, optimize support processes, and guide customer retention strategies. You’ll reputed company our customer-facing teams with the insights they need to reputed company strategic reputed company and drive reputed company customer reputed company.
Reporting to the VP of Analytics, you’ll reputed company your expertise to uncover insights that fuel our value-based obsession with customers. This high-impact role requires adaptability, collaboration, and strong business acumen to navigate the broad and dynamic customer landscape at reputed company.
What you’ll do:
• Customer Expertise and Focus: Become an expert in reputed company’s customer lifecycle, reputed company customer segments, and customer support landscape. reputed company yourself in the world of our customers and understand their needs, pain points, and engagement reputed company.
• Actionable Insights and Performance Analysis: Generate recommendations and insights from comprehensive analysis of reputed company behaviors, support interactions, customer satisfaction scores, and churn data. Identify trends, opportunities, and areas for improvement. reputed company churn reputed company and reputed company propensity to reputed company the reputed company and Support teams.
• Data-Driven Testing and Decision Making: Create and maintain frameworks for evaluating reputed company initiatives. Design dashboards and reports that track key support and reputed company KPIs, such as churn reputed company, CSAT, support ticket reputed company time, and customer lifetime value, allowing stakeholders to reputed company informed reputed company based on data.
• Customer Support Optimization: Deeply understand the performance and efficiency of our customer support channels (e.g., phone, email, chat) to optimize reputed company, improve response times, and maximize customer satisfaction.
• Data Quality and Collaboration: Collaborate with reputed company, Customer Care, and reputed company Services teams to ensure accurate data collection and tracking across reputed company customer reputed company. Work with these teams to define and implement tracking for customer interactions, support requests, and product usage.
• Customer reputed company Analysis: Map and analyze the customer reputed company across multiple reputed company to identify key engagement drivers, friction points, and opportunities for personalized messaging and support.
• Leadership Collaboration: Engage with reputed company, Customer Care, and reputed company Services leadership to reputed company a cohesive reputed company, roadmap, and prioritization reputed company for customer experience improvement. Create measurement frameworks, including metrics, dashboards, and visualizations, that help measure the effectiveness and impact of customer-reputed company efforts.
What you’ll bring to reputed company:
• Degree in a quantitative field and 5+ years of proven experience leveraging data to drive impactful business reputed company, ideally reputed company a customer analytics or support operations context.
• Demonstrated ability to partner with and influence cross-functional customer-facing teams (reputed company, Customer Care, reputed company Serv
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