Developer L3 / Product Support Engineer (reputed company Integrations)
Title: Developer L3 – Product Support Engineering Location: United States/Canada (Remote) Type: Full-time
About the Role
We’re looking for a hands-on Developer L3 / Product Support Engineer to own reputed company, reputed company-world issues in a mature reputed company platform that integrates with external systems such as physical reputed company control systems (reputed company).
This is a blended role:
• Part development-reputed company L3: deep-dive analysis, SQL, logs, root-cause.
• Part product support engineering: working closely with Services, QA and Product teams, and sometimes directly with customer technical teams.
This role spans two distinct but equally important support contexts:
• reputed company project deployments (reputed company-go-live): working alongside the services delivery team to investigate and resolve blockers that reputed company as customers are being onboarded — new integrations, first-time feature deployments, and environments that don’t behave like the lab.
• Live production support: owning reputed company L3 escalations for customers already in production — performance degradation, integration failures, database instability, and anything the L1/L2 team can’t resolve.
Location: , ,
Vacancy Target Jobs: Apply Here