Radius Global Solutions is a leading provider of integrated omnichannel customer engagement services and technology.
Our executive team has been together since 1995 and continues to expand and advance the company’s capabilities. We have 4,000+ employees across 14 locations and our team has the knowledge and expertise to provide reliable, consistent service.
Summary for the Dispute Investigation Analyst:
The Dispute Investigation Analyst will promptly research and resolve consumer-initiated inquiries and disputes from various channels. Based on the investigation results, will utilize resources to complete meaningful investigations and provide consumers with timely responses
Essential Functions of the Dispute Investigation Analyst:
• Research and resolve consumer-initiated inquiries and disputes from various channels including USPS mail, email, and the Company’s website in accordance with policies, procedures as well as State, local and Federal regulations, i.e. Fair Credit Reporting Act (FCRA)
• Conduct investigations surrounding consumers’ dispute claims. This includes but is not limited to reviewing account notes, collaborating with internal teams, communicating with clients, managing consumer reporting utilizing resource tools, i.e. e-Oscar, requesting Validation of Debt (VOD)
• Research data reporting with Transunion, Experian, and Equifax to ascertain information relevant to the investigation process
• Respond promptly via email to disputes received from internal departments outlining dispute findings
• Compose letter correspondence to be sent to consumers based on investigation findings
• Competently navigate the e-Oscar platform and respond to disputes
• Report system-related issues as well as policies and processes that may be the root cause of disputes
• Complete tracking log for data analysis to be used by internal management
• Provide relevant and timely information to immediate management and peers
• Identify and report on consumer inquiry trends that may impact volumes and SLAs
• Keep up-to-date knowledge, understanding, and compliance with all Federal, State, and local laws and regulations with functional area (including FDCPA laws and State laws) to ensure compliance with all State and Federal regulations and with Company policies and procedures
• Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
• Provide proactive feedback to management concerning potential problems and recommendations for improvement. Recommend process improvements for efficiencies and best practices
• Adhere to all Company, Client and Consumer confidentiality and security policies and procedures
Requirements of the Dispute Investigation Analyst:
• High School Diploma or General Educational Development (GED) certificate, Associate or Bachelor’s Degree preferred
• Two or more years of applicable analysis or related experience
• Proficient computer skills, including utilization of computerized software programs, MS Office products, spreadsheets and automated systems
• Excellent interpersonal, written and oral communication skills with both internal and external employees, clients and consumers. Ability to listen and communicate (written and verbal). Close attention to detail. Demonstrate ability to work independently, self-starter, energetic, good common sense, ethical and sound judgment.
• Must be able to practically apply Company’s compliance policies, procedures and processes
• Ensure deadlines are met and quality work is produced
Physical Requirements of the Dispute Investigation Analyst:
While performing the duties of this job, the employee is regularly required to talk, type, see, and hear while sitting at a computer terminal for extended periods of time. The employee frequently is required to multi-task (e.g., talk and typ simultaneously). The typing aspect of the job requires the employee to reach with hands and arms; and use hands and fingers to handle/feel the keys. The job requires extensive use of keyboards and computers
Position Type/Expected Hours of Work for the Dispute Investigation Analyst:
Some flexibility in hours is allowed, but the employee must be available during the department’s scheduled hours and guidelines, which may include at least one or two evening and/or weekend shifts. Full-time employees must maintain continuous full-time employment status. Because of the production-based nature of the job, employees must be able to adhere to their schedule and attendance policies.
The position description lists the primary functions and requirements of the role and is not all-inclusive. Other responsibilities may be assigned at any time with or without notice. The position description is subject to change to meet the needs of the business. Reasonable accommodations will be provided to disabled individuals when such accommodations would allow the disabled individual to perform the essential functions of the position without causing an undue hardship for the Company.
Benefits for the Dispute Investigation Analyst:
• Paid Training
• Health and Dental Insurance
• Short- and Long-Term Disability
• 401K match
• Opportunity for growth for Career advancement
• Paid Holidays
• Paid Time off (PTO)
EEO/Veteran/Disabled
Employment Fraud Warning:
At Radius Global Solutions, we take security and protection of your personal information very seriously. Please be aware of individuals that might approach you by falsely presenting themselves as our employees or representatives. Under this false pretense, they might try to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities on our behalf.
Radius will not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. If you are being asked to pay for equipment fees or some other deposit or application processing fee, even if claimed you will be reimbursed, this is not Radius. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
The offer or claim will probably be in the form of an email sent from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official company email address. Please take extra caution while examining such an email address, as the scammers may misspell an official company email address and use a slightly modified version duplicating letters.
Radius will not be held liable or responsible for any claims, losses, damages or expenses resulting from scammers. If you suspect a communication is fraudulent or you believe you are the victim of fraud resulting from a job listing, please contact your local authorities.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
Education:
• High school or equivalent (Required)
Experience:
• applicable analysis or related: 2 years (Preferred)
• computer skills, MS Office, Excel: 1 year (Preferred)
• automated systems, computerized software programs: 1 year (Preferred)
Work Location: Remote
Location: , ,
Benefits:
- Health Insurance
- Paid Time Off
- Dental Coverage
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