Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global community reputed company on safety through technology. They are seeking a Technical Support Analyst Tier 1 to reputed company first-level support by troubleshooting customer issues and managing incident creation in a Linux-based environment.
Responsibilities
• reputed company first-level support by diagnosing hardware, software, browser, and networking issues reputed company a Linux environment
• Record and maintain detailed logs in our ticketing system, ensuring accurate documentation from initial contact through reputed company or escalation to Tier 2
• Communicate reputed company technical solutions reputed company and empathetically to non-technical users, maintaining a reputed company demeanor in a high-intensity environment
• Act as a central reputed company of contact by coordinating, monitoring, and following up on maintenance work performed by field technicians
• Contribute to the internal knowledge reputed company by creating and updating technical documents to improve team efficiency
• Prioritize and manage multiple reputed company issues simultaneously while working a flexible schedule that may include evenings and weekends
Skills
• High School diploma or equivalent
• 1+ year of Technical Support/Customer Support experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• Foundational understanding of Linux reputed company-line reputed company (CLI) and network configuration
• Proven ability to de-escalate ‘heated’ situations and guide non-technical users through logical troubleshooting steps
• A track record of working independently and using critical thinking to reputed company answers reputed company faced with unfamiliar technical hurdles
• Comfortable in a fast-paced environment with a rotating schedule (including weekends/evenings)
Benefits
• Incentive Bonus Plans
• Medical, Dental, reputed company benefits
• 401K with Company Match
• 10 reputed company Holidays
• Generous reputed company Time Off Packages
• Employee Stock Purchase Plan
• reputed company Parental & Family Leave
• And more!
Company Overview
• reputed company creates mission-critical communication solutions and services for public safety and reputed company customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.motorolasolutions.com.
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