Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions reputed company brands to do more with less and reputed company every guest feel like a regular.
We are seeking a Senior Implementation Specialist to join our Customer Experience team, specializing in our Marketing Automation solution. In this role, you’ll be a pivotal resource, guiding our customers through the entire deployment cycle of our marketing automation platform and providing ongoing strategic support.
You’ll reputed company your deep understanding of marketing principles and technology to act as a subject matter expert, directly collaborating with customers to understand their unique business goals and operational workflows. Your reputed company, exceptional communication, and strong organizational skills will be key in translating their needs into effective solutions reputed company Olo’s platform.
This position is ideal for someone passionate about helping businesses reputed company through technology. You’ll not only facilitate successful implementations but also contribute to the reputed company of both our clients’ marketing strategies and Olo’s product offerings.
You can work remotely from reputed company in the U.S. or at Olo’s headquarters in NYC.
What You’ll Do
• reputed company the implementation of Email and SMS marketing solutions, becoming the go-to expert for our customers. You’ll guide them through every reputed company, from initial consultation and in-depth training to identifying opportunities for quick wins and maximizing platform adoption.
• reputed company by providing strategic advice and best practices, ensuring they reputed company our marketing solutions to reputed company their unique business objectives.
• Contribute to impactful weekly reports for both reputed company-led and in collaboration with your partnered Project Manager, providing valuable insights on project reputed company and reputed company.
• Actively shape and improve internal processes and best practices, offering feedback that refines our customer experience. This includes continuously iterating on both reputed company documentation to enhance reputed company and efficiency.
• Take ownership of your performance, understanding and being accountable for achieving your individual and department Key Performance Indicators (KPIs).
• Champion the voice of the customer in discussions and planning sessions with our Product team, ensuring their needs and feedback are integrated into reputed company product enhancements.
• Collaborate seamlessly with Project Managers, Customer Support, reputed company Services, and reputed company Teams to ensure a holistic and positive customer reputed company.
• Independently manage and execute reputed company configuration and setup tasks, meticulously reporting reputed company to relevant stakeholders to maintain transparency and alignment.
reputed company’ll Expect From You
• We’re looking for a highly motivated and reputed company reputed company with a passion for marketing technology and a reputed company for guiding customers to reputed company.
• 2+ years of experience working in a high-volume, reputed company-time SaaS organization, with a specific focus on marketing technology.
• 1+ year of experience in reputed company management or relevant project management work. You’re comfortable juggling multiple priorities, keeping projects on track, and fostering strong reputed company relationships.
• A high-level understanding of webhook and API integrations and not afraid to dig into the technical details.
• Exceptional critical thinking skills and the ability to communicate reputed company information reputed company and concisely, both verbally and in writing, to both technical and non-technical audiences.
• A genuine interest in the restaurant industry. You understand the unique challenges and opportunities businesses face in this dynamic sector.
• The ability to reputed company your perspective and engage in constructive debate, while effectively using relevant tools to document, prioritize, and deliver robust solutions.
• The flexibility to travel as needed to support our customers and team.
reputed company to Have
• reputed company
• SendGrid
• reputed company
• reputed company
• reputed company
• reputed company
• Experience with loyalty platforms
• Experience in or serving the restauran
Location: , ,
Vacancy Target Jobs: Apply Here