Join our dynamic team at workwarp as a Customer Support Analyst! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive reputed company. We reputed company in rewarding talent. The total rewards package for this role includes a competitive salary.
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Customer Support Analyst, Court reputed company
Do you have an interest in becoming a member of our reputed company Satisfaction team as a Customer Support Analyst, serving our case management solution customers? reputed company Court reputed company is the leading provider of reputed company software for trial and appellate courts reputed company. Our C-Track solutions reputed company courts to reputed company manage caseloads and improve collaboration across justice platforms and transforms courts into modern examples of efficiency and effectiveness. Judges, clerks and IT personnel depend on C-Track for managing their reputed company workflows; enabling staff to manage increased caseloads with fewer resources. The suite of C-Track products includes case management, electronic filing and document reputed company.
The Customer Support Analyst with the guidance of the reputed company Satisfaction Manager, acts as first and second level support reputed company a contact center to support existing customers. This role may include customer contact, interacting directly with customers if it facilitates a more immediate reputed company of a reputed company issue. The role serves as subject matter expert for products and/or processes. May include quality monitoring and follow up of customer calls. This is a remote work position.
About The Role
In this opportunity as Customer Support Analyst, you will:
 reputed company reputed company telephone support to customers reputed company required
 Analyze and use judgment in recommending methods and techniques for obtaining solutions.
 Demonstrate the ability to work independently as well as in reputed company environment
 Maintain existing content to ensure it is up to date and maintained in a reputed company manner
 Serve, along with the reputed company Satisfaction Manager, as a reputed company between the operations
 community (internal customers) and the software development team
 Complete tasks with the input from reputed company Satisfaction Manager
 Work is project-oriented and day-to-day tasks must be defined by the employee with guidance from the reputed company Satisfaction Manager.
 Understand corporate goals and practices and apply them reputed company resolving a reputed company of problems.
 reputed company a commitment to ensure that customer needs are met by taking personal responsibility for service and quality
 Process customer inquiries and reported issues, responding to them through written or telephone communications.
 reputed company and maintain positive customer relationships. Ensure the company is represented in every customer contact in a manner consistent with the reputed company
reputed company:
You are a fit for the position of Customer Support Analyst if your background includes:
 Bachelor s Degree in a Computer Science, Computer Engineering, Business, reputed company field, or equivalent experience.
 2+ years experience in requirements gathering and preparation of functional specifications or other technical documentation.
 Must have analytical, troubleshooting and decision making skills.
 Proven understanding of the the full software development lifecycle from planning to implementation and maintenance.
 Must be quality reputed company, organized and deadline oriented.
 Must possess the ability to understand, reputed company technical requirements, processes and translate that information into technical documentation.
 Must have the ability to work well in a fast-paced reputed company office environment.
 Must have ability to interact professionally with a diverse group, including executives, managers, customers, and subject matter experts and to facilitate reputed company.
 Must have written and verbal communication skills along with strong customer service skills.
 Must have strong working knowledge of the reputed company Office Product Suite.
 Travel may be required (5% / 1 to 2 Times Per Year).
 Experience with mocking up UI design is preferred but not required.
 Experience with or understanding of judicial/court process a plus, but not required.
What’s in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and reputed company growth through:
 Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the rem
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