• *Job Description**
• *About the Role**
We’re looking for a highly organized, customer-focused **CRM Administrator & Tier 1 Technical Support** professional to join our growing team.
This role primarily involves managing customer relationships and memberships, administering the CRM, and handling member questions during the night shift. You will be the main point of contact for members, ensuring they receive excellent support and that CRM records remain accurate.
In addition to CRM-related tasks, you will provide basic first-line technical support to a limited number of member requests each night. Most technical issues are straightforward, typically involving helping members with login problems, access concerns, or basic troubleshooting. Training will be provided for our client’s systems.
If you enjoy customer service, have strong attention to detail, and feel comfortable learning basic technical troubleshooting, we’d love to hear from you.
• *What You’ll Do**
• *CRM & Customer Support (Primary Responsibilities)**
– Respond to member questions via phone, email, and messaging platforms
– Manage new member onboarding and account setup
– Process membership cancellations, changes, and disengagement requests
– Maintain accurate customer information in the CRM
– Monitor member reviews and feedback
– Assist members with bookings, memberships, and general inquiries
– Provide exceptional customer service with professionalism and empathy
• *Technical Support (Secondary Responsibilities)**
– Perform first-level triage and troubleshooting for common member issues
– Help members with access, login, and system-related questions
– Use remote support tools (e.g., TeamViewer) when needed
– Escalate unresolved issues to the appropriate team
– Coordinate with the on-site team when physical assistance is required
– Prepare weekly support reports during overnight hours
• *What We’re Looking For**
• *Required Qualifications**
– At least **2 years of experience** in CRM administration, customer service, or technical support
– Excellent English communication skills (written and spoken)
– Strong attention to detail and data accuracy
– Experience handling customer questions across multiple communication channels
– Ability to work independently during night shifts
– Strong problem-solving and organizational skills
– Reliable internet connection and an appropriate home office setup
• *Preferred Qualifications**
– Experience in membership, subscription, SaaS, hospitality, fitness, or service-based industries
– Experience using CRM systems such as HubSpot, Salesforce, Zoho, Microsoft Dynamics, or similar
– Basic experience with technical support or IT helpdesk support
– Experience using remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop, etc.)
• *Contract Type**
– Full-time
– Remote
– Independent Service Provider (ICA)
• *Shift**
Night Shift (6:00 PM – 2:00 AM AEST)
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• *Job Requirements**
• *Technical Requirements**
You must provide your own equipment.
• *Computer**
– RAM: 8GB
– Storage (HD/SSD): 512GB
– CPU: Intel Core i5 or AMD Ryzen 5 (12th gen or newer)
– OS: Windows 11 Home or Pro
– Backup power: power station, power bank, UPS, etc.
– Extra screen: secondary/external monitor
– Audio/Video: noise-cancelling headset + webcam
– Internet speed: at least 40–50 Mbps upload and download
• *Benefits & Rewards for Independent Contractors**
– 20 days of paid leave
– Referral bonus: 70 AUD per successful referral for the Wingman platform (paid in the first month, with a client contract)
– Annual trip to connect with the wider Wingman community in person
– Dedicated support contact (CSM) to help you succeed
– Access to a network for collaboration with other contractors and on-site specialists
– Opportunity to grow through optional sessions, peer learning, and development tracks
– More work and opportunity through additional contracts or increased workload
– High-impact projects with top-tier Australian partners
– Flexibility with autonomy on how you achieve results
– Advisory support for HR, Taxes, and guidance on contracting setup
– 100% remote work contracts, designed for delivering services remotely
• *Pre-Engagement Requirements for Independent Providers**
– Registration as a provider (BiR) (required to submit any government-required contributions)
– NBI or police/background certificate
– Any government-issued ID document (10)
• *Note**
If you believe you have the right skills and experience but don’t meet some technical requirements, feel free to reach out so we can discuss your situation.
• *Location & Schedule**
Remote (Philippines)
40–40 hours per week
Full-time, fixed-term, temporary contract
Location: , ,
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