Note: The job is a remote job and is open to candidates in USA. AdCellerant is an award-winning unified, AI-enhanced digital marketing platform that helps media companies, agencies, and brands simplify their digital marketing operations. The Partner Success Manager will ensure partners receive best-in-class service and drive campaign success and revenue growth by leading upsell, renewal, and retention strategies while collaborating with various teams.ResponsibilitiesServe as the primary lead for assigned partners, owning strategic campaign success and account growthProactively drive upsells, renewals, and retention initiatives to maximize revenue and partner valueLead regular strategic check-ins with partners, delivering insights on campaign health, optimization strategies, and industry trends. Identify and capitalize on opportunities to win incremental business and displace competitorsAct as the main point of contact for high-priority campaign escalations. Oversee root cause analysis and lead cross-functional teams to resolutionEnsure timely, transparent, and solution-focused communication with internal teams and partners during escalationsImplement proactive strategies to minimize future escalations and risksCollaborate with the Partner Sales Executive to own revenue forecasting for assigned partners. Monitor campaign performance, pipeline health, and upsell opportunities to drive data-driven decision-makingConduct regular business reviews and provide actionable recommendations to strengthen digital strategies and partner ROIPartner closely with Sales and Operations leadership to streamline communication and improve workflow efficienciesIdentify process gaps or inefficiencies and propose scalable solutions to enhance the client success modelOwn key performance indicators (KPIs) related to client satisfaction, partner retention, campaign health, and escalation resolutionWork cross-functionally with sales, operations, client success, and product teams to align strategies and improve partner outcomesProvide feedback to internal teams on partner needs, industry trends, and opportunities for innovationCampaign Health – Maintain and grow strong campaign performance across all digital channelsRetention and Renewal Rates – Maximize partner retention and contract renewalsUpsell and Cross-Sell Revenue – Drive incremental partner revenueEscalation Response and Resolution Time – Ensure swift, effective responses to critical issuesClient Satisfaction Scores – Contribute to consistently high client satisfaction and loyaltySkills5+ years of experience in partner success, account management, client success, or digital advertisingProven track record of improving client satisfaction, driving campaign success, and growing revenueStrong knowledge of digital advertising solutions (programmatic, SEM, SEO, video, display, social, native, email)Skilled in strategic problem solving, conflict resolution, and proactive communicationAbility to build strong relationships and collaborate across multiple teamsProficient in CRM systems, reporting platforms, and sales analytics toolsWillingness to travel up to 25% as neededBA/BS degree or equivalent experience preferredCurrently legally authorized to work in the United States on a full-time basisPreferred to be located near our Denver, CO office, with hybrid work from home flexibilityBenefitsPaid vacation, holidays, and sick daysHealth/dental/vision benefits401k retirement plan and company match contributionGenerous paid parental leaveWellness ProgramWork from home flexibilityDenver, CO headquarters available for hybrid work with in office perksCompany OverviewTechnology and marketing that make the complex simple It was founded in 2013, and is headquartered in Denver, Colorado, USA, with a workforce of 201-500 employees. Its website is http://www.adcellerant.com.
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