Note: The job is a remote job and is open to candidates in USA. Aflac is a Fortune 500 company and an industry leader in voluntary insurance products. The PLADS Sr Client Account Analyst will provide support to less experienced team members, execute payment processing, and resolve client accounting and tax-related issues while ensuring accuracy and compliance.ResponsibilitiesProvides support to less experienced team members, providing guidance in preparing deliverables, verifying accuracy, and resolving technical issuesExecutes payment processing, including tax-related transactions, and performs reconciliations across systemsApply established procedures to independently complete routine and moderately complex work with minimal guidanceAssists with team knowledge sharing and onboarding support to promote consistency and efficiencyIdentifies process gaps, supports workflow improvements, and change initiativesPartners with internal teams to resolve customer issues and support service deliveryResearches and resolves client accounting and tax-related issues; identifies root causes and implements solutions within defined guidelinesPerforms non-routine and some routine task; resolves most issues independently and escalates more complex matters as neededReconciles disability, absence and statutory payments for moderately complex accounts; reviews for discrepancies and ensures accuracyAnalyze account activity, customer requests, invoices, and payment history to determine appropriate actionsPrepares journal entries and supports ongoing transaction accuracyEnsures accuracy of tax reporting and support responses to standard inquires (e.g., W-2s, 1099s)Communicate with internal partners and external contacts to obtain information and resolve issuesParticipate in team or client discussions as needed to support issue resolution and process improvementsReconciles group and/or individual disability and statutory payments for moderate to complex client accounts; reconciles bank accounts, reviews disability and absence claim files for variances and matches relevant details to benefit payment calculationsCoordinates with disability case managers and statutory states for select groupsAnalyzes and handles service requirements from various sources associated with moderately complex accounts; handles client escalationsReviews incoming customer requests and logs required data; creates journal entries for the general ledger to record/correct ongoing transactionsAudits and corrects source systems to ensure accuracy of payments for taxes, ensures accurate year-end tax reporting to federal and state government agencies; responds to inquiries from claimants on W2’s and 1099sCreates and distributes monthly reporting to clients and upper management; communicates internally and externally with policyholders, associates, coordinators, and various departments to confirm or obtain additional informationAttends and participates in customer meetings as appropriate to discuss feedback and/or needed process enhancementsPerforms other duties as requiredSkillsStrong knowledge of disability and absence products and plan designProven ability to interpret and work with employers and brokersAbility to influence and guide internal and external stakeholdersExperience and proficiency using Microsoft Office Suite softwareExperience with executive level reporting and escalationFamiliar with group accounts as it relates to client accounting proceduresExcellent comprehension, writing, and grammar skills and strong research, mathematical, and reasoning abilitiesStrong accounting and tax knowledgeExcellent oral, written, and interpersonal communications skills to effectively interact with internal and external customers, by inquiring and providing relevant feedback and input to topic or concern being discussed/reviewedUnderstands the implications of new information for both current and future problem solving and decision-makingAbility to support less experienced employees by providing guidance and knowledge sharing, to strengthen team capability and performanceExcellent time management skillsBachelor’s Degree In accounting, finance or a related field4 or more years of professional job-related experienceKnowledge of Internal Revenue Service (IRS) codes and regulations, Generally Accepted Accounting Principles (GAAP), Statutory Accounting Principles (SSAP), municipal ordinances, state insurance department statutes, and other state regulations, with an emphasis on tax accounting/reportingMicrosoft Suite application knowledgeDisability and Absence Management Product knowledgeBenefitsMedical, dental, and vision coveragePrescription drug coverageHealth care flexible spendingDependent care flexible spendingAflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)401(k) plansAnnual bonusesAn opportunity to purchase company stock11 paid holidaysUp to 20 days PTO to be used for any reasonIf eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)Other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-beingAflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localitiesCompany OverviewDTLA Benefits offers insurance solutions and benefits administration for businesses. It was founded in undefined, and is headquartered in Los Angeles, California, USA, with a workforce of 11-50 employees. Its website is https://dtlabenefits.com.
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