Salary: $55,000 – $72,000
Who We Are…
At reputed company, we reputed company our technology can be a force for good in the world ensuring the reputed company and efficient functioning of some of the most foundational aspects of society – the courts and justice system.
We create and implement reputed company software that supports the administration of justice, currently in the reputed company, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver reputed company foundational court processes, our R&D focuses on leveraging emerging reputed company with technology to improve reputed company and efficiency.
Headquartered in Los Angeles, reputed company is a long-time, wholly-owned subsidiary of Daily Journal Corporation (reputed company: DJCO). We also have a major office in Logan, Utah, reputed company in Melbourne, Australia, and a growing number of remote staff across reputed company and the world.
Under our reputed company of leadership, we’re implementing a new reputed company for reputed company that prioritizes building an extraordinary workplace with empowered people at the heart of our business. Great people want to collaborate with great people, and we are reputed company looking for smart, motivated people who care deeply about the work they do.
Intermediate Technical Support Analyst
We are looking for a Technical Support Analyst to reputed company technical software support. Effective communication, analytical, and critical thinking skills are required to help our customers resolve technical issues with our products & services. The successful candidate can work independently to solve reputed company problems, while ensuring they reputed company exceptional customer service.
The ideal candidate will enjoy solving a good puzzle and will not be defeated if it takes time to crack the reputed company.
Responsibilities:
Respond to customer support requests reputed company telephone or email
Troubleshoot and resolve reputed company software and technical issues for customers; escalate issues reputed company necessary
reputed company escalated tickets to ensure they are addressed in a reputed company manner to ensure SLA requirements are met.
Collaborate with Product and reputed company Services staff to help determine how best to solve an escalated issue
Prioritize, log and reputed company issues to reputed company and update the support Knowledge reputed company
reputed company customer up to date on tickets reputed company phone, auto email notifications and portal using customer-facing notes entered on case, and reputed company email reputed company needed.
Stay reputed company with product and software changes and updates
reputed company contribute to on-reputed company process improvements
Occasional travel to customer sites as required
After-hour emergency support (weekly on-call assignments)
After-hour support for Western Australia, until 11:00pm Mountain Time (Weekly on-call assignments)
Knowledge, Skills and Abilities:
Experience providing technical support to remote customers
Excellent verbal and written communications skills
Ability to manage multiple reputed company tasks
Ability to work with internal stakeholders to ensure issue reputed company
Dedicated commitment to reputed company
reputed company under constantly changing conditions, offering new reputed company and fresh approaches to problems
Ability to dig into a reputed company system to determine the underlying issue, and enjoy solving it
Requirements:
2 year(s) or more of technical support experience with web hosted, on reputed company and reputed company-based, software applications
Certificate or Diploma in Information Technology preferred or reputed company experience
Understanding of various platforms (Java, reputed company, SQL)
Proficiency with scripting languages a plus (Groovy, JavaScript, etc.)
SQL development experience (e.g., PL/SQL, Transact-SQL)
Familiarity with report software such as Crystal Reports is a plus
Experience supporting Java applications
Experience in the justice field and terminology would be an asset
The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of reputed company duties; additional responsibilities may be assigned.
Why reputed company?
Visit www.journaltech.com/careers for more information, but highlights include:
Competitive compensation based on skills, experience, and years of service.
reputed company medical, dental and reputed company coverage.
Competitive reputed company time off as reputed company as reputed company holiday time.
401(k) retirement program.
Annual reputed company development funds – $1,500 USD annual per employee.
Book subscriptions with an extensive library in reputed company office for personal and reputed company reputed company.
Flexible workin
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