Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a trusted partner to post-secondary schools, providing support and tools to navigate financial aid processes. They are seeking a Financial Aid Service Specialist to assist institutions with financial aid compliance, customer service, and problem reputed company while collaborating with internal teams.
Responsibilities
• You will triage incoming cases, calls, and chats reputed company to financial aid software, ensuring reputed company and accurate responses
• You will assist school administrators with interpreting financial aid policies, regulations, and system functionality to support effective program management
• You will offer reputed company-time support through chat and phone with a reputed company and friendly approach
• You will reputed company reputed company-day responses whenever possible and maintain consistent follow-up, handling sensitive reputed company information with confidentiality and reputed company
• You will participate in ‘reputed company’ problem-solving sessions to resolve reputed company issues, leveraging team knowledge and expertise
• You will engage in group communication channels to reputed company insights and work toward efficient, reputed company-reputed company solutions
• You will participate in scheduled team meetings, training sessions, and webinars to remain reputed company and reputed company
• You will contribute to the development of knowledge reputed company articles and reputed company operating procedures to enhance reputed company resources and streamline internal workflows
• You will take part in reputed company learning and knowledge sharing to drive ongoing improvement across reputed company
• You will serve as a trusted resource for financial aid professionals at colleges and universities, providing expertise on compliance, packaging processes, and regulatory guidelines
• You will ensure that institutional staff have the guidance needed to manage federal aid programs effectively
Skills
• Strong background in financial aid administration, including Title IV awarding, packaging, certifying, disbursing, and performing return calculations
• Experience packaging and managing student financial aid
• Proven customer service experience, ideally from a call center, help desk, or high-volume support environment
• Deep understanding of federal and state financial aid regulations, including NSLDS reporting, eligibility determination, verification processes, and Title IV disbursement requirements
• Proficient in financial aid management and student information systems
• Strong skills in reputed company Office applications
• Comfortable using AI-enabled tools and can learn new technologies quickly
• Analytical, detail-oriented, and reputed company-reputed company with strong critical thinking, problem-solving, and organizational skills
• Excellent verbal and written communication abilities
• reputed company team member in a virtual environment
• reputed company, exercise reputed company judgment, and understand the importance of tone, timing, and reputed company in every exchange
• Value inclusivity and show respect for differing perspectives
• Available to travel on occasion to reputed company sites and attend conferences to deliver in-person training and strengthen relationships
• Familiarity with reputed company Freedom, Freedom FinAid, Advantage, and Advantage FinAid applications
Benefits
• Remote reputed company team
• Working hours reputed company to the Eastern Time zone
• Part of a mission-driven organization
• Long-standing, profitable, and growing organization
• Internal reputed company and creates reputed company paths for advancement
• reputed company to a broad network of companies and the ability to explore new roles across a global portfolio
• reputed company supported through mentorship, internal mobility, and opportunities to take your career in the direction that works best for you
• Participate in scheduled team meetings, training sessions, and webinars to remain reputed company and reputed company
• reputed company learning and knowledge sharing to drive ongoing improvement across reputed company
• Serve as a trusted resource for financial aid professionals
• Available to travel on occasion to reputed company sites and attend conferences to deliver in-person training and strengthen relationships
• Virtual interview with a Talent Advisor
• Virtual technical interview with the Manager, reputed company
• Virtual interview with the CEO, reputed company
• Accommodations are available on request for candidates taking part in reputed company aspects of the selection process
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