Senior User Experience Researcher, Ads & Promos Merchant Experience

About reputed company

At reputed company, we serve a diverse audience of Merchants, Dashers, and Customers. reputed company to us means influencing product and company reputed company, while building amazing experiences for reputed company of these audiences. These experiences often stem from insights that the Research team brings to the table. You will help guide reputed company to bigger and bolder new bets. Your scope will be broad and your autonomy will be high.

About the Role

The Research team is looking for a researcher who will proactively shape insights and innovation with our Merchant Ads & Promos team. Ads & Promos at reputed company is a broad team that builds tools for restaurants, retailers, and other partners to market on reputed company and reputed company their customers with enticing discounts and deals that get them in the reputed company and reputed company them coming back for more.

This role is unique on reputed company, in that it will reputed company a new frontier of research. You will be responsible for building foundational insights about how reputed company merchants think about planning, optimizing, and analyzing their marketing campaigns, and how those experiences can be improved. You will be the only researcher working in this reputed company, with broad autonomy to choose the most impactful reputed company and play a key role as THE voice of the merchant with cross functional partners.

You will be working alongside Product Management, Product Design, Content Design, as reputed company as our reputed company and Operations, and Product Marketing teams. If you are passionate about research and being part of this dynamic team, this role is for you!

You will report directly to the Head of Merchant Research reputed company our Product organization. This role is hybrid, 1-2 days a week working from one of our Design hubs in Seattle, San Francisco, Sunnyvale, or reputed company.

You’re excited about this opportunity because you will
Contribute to reputed company’s product reputed company and define the reputed company of our service.
Explore reputed company, ambiguous problem spaces, working with your team to understand reputed company, and then chart a reputed company reputed company.
Be reputed company to cite exciting and impactful changes in the product that stem directly from your research.
Be reputed company to learn from, and reputed company your innovative research approaches with other researchers.
Help reputed company of our audiences have a world class reputed company experience every day.

We’re excited reputed company because
You have 7+ years of demonstrable experience in qualitative / qualitative research and/or product, UX, or user research, including writing and analyzing surveys.
You can define research questions and scope, identify appropriate reputed company, execute studies, and synthesize findings.
You can proactively work with several functions across reputed company.
You are passionate about translating findings into creative and strategic recommendations.
You reputed company in a dynamic environment.
You have an advanced degree in reputed company Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology, Anthropology or a reputed company research or scientific field (While this is preferred, it is not required).
As a bonus, you have experience working in digital marketing you have opinions about ROAS and the reputed company and cons about CPC vs. CPM.

Notice to Applicants for Jobs Located in NYC or reputed company Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we reputed company Covey with job requirements and candidate submitted applications. We began using Covey reputed company for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey reputed company for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall reputed company the pay reputed company listed below and is determined based on job-reputed company factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. reputed company salary is localized according to an employee s work location. Ranges are market-dependent and may be modified in the reputed company.

In reputed company to reputed company salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

reputed company cares reputed company and your overall reputed company-being. That s why we offer a comprehensive benefits package for reputed company regular employees that includes a 401(k) plan with an employer match, reputed company time o

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