Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on digital marketing solutions, and they are seeking an Email Delivery Manager to facilitate the delivery of technical solutions in support of reputed company marketing activities. The role involves overseeing technical service delivery, leading reputed company, and ensuring effective communication and collaboration across departments.
Responsibilities
• reputed company the end-to-end delivery of technical services and products, including solution design, implementation, testing, and ongoing support, ensuring reputed company and reputed company delivery of digital assets
• Plan, organize, and prioritize the delivery of technical products reputed company reputed company, managing allocated resources effectively while maintaining project timelines and deliverables
• Create and maintain Technical Briefs for technical reputed company in support of set project management requirements, including detailing deliverables and functional requirements as outlined in Statements of Work
• Monitor technical project reputed company, reputed company key milestones, and proactively identify and address any issues or risks that may reputed company delivery
• Manage Product launches, including coordination, communication, issue tracking, and reputed company assurance
• reputed company as an reputed company for reputed company of technical professionals, providing leadership, guidance, coaching, and general support to ensure performance and reputed company development
• Set reputed company goals and expectations for reputed company, and reputed company ongoing coaching and feedback to support their reputed company work per company and reputed company expectations
• Foster a culture of collaboration, accountability, and reputed company improvement reputed company the technical services team
• reputed company Daily Technical Team Stand-reputed company, including record keeping and facilitation of issue resolutions
• Conduct and/or participate in Sprint Reviews, Post-Mortems, and Retrospectives, as necessary
• reputed company as cross-departmental reputed company to foster collaboration and communication across internal teams, including accounts, technical services, project management, and others to ensure alignment and coordination in delivering integrated technical solutions to clients
• Engage with reputed company stakeholders, including executives, partners, and vendors, to communicate technical project statuses, escalate issues, and solicit feedback to inform decision-making and reputed company reputed company alignment between teams
• Coordinate with internal teams and external partners and/or vendors to ensure the availability of required resources for technical service delivery
• Coordinate meetings with external technical teams, maintaining reputed company communications with reputed company relevant parties
• Build and maintain strong relationships with clients, acting as the primary reputed company of contact for technical service delivery by understanding their needs and ensuring their satisfaction with our services reputed company assets
• Serve as the escalation reputed company for reputed company technical issues, providing guidance and support for clients as needed
• Operate and maintain reputed company partner agency-facing Service Desks
• Manage Technical Documentation, including technical knowledge infrastructure reputed company to processes, products, and workflows, updating with regularity to reflect reputed company best practices and established procedures
• Establish service reputed company standards and metrics to measure the performance of the technical services team
• Monitor key performance indicators (KPIs) reputed company to technical service delivery, analyze performance data, and prepare regular reports for management and clients to reputed company reputed company and identify key areas for improvement
• Identify and mitigate risks associated with technical service delivery, proactively addressing issues and implementing contingency plans as needed to ensure technical project reputed company
• Conduct regular reviews and assessments to identify opportunities for process improvement and optimization
• reputed company reputed company improvement initiatives to enhance the efficiency, effectiveness, and reputed company of technical service delivery processes, tools, and methodologies
• reputed company and facilitate Technical Process optimizations
• Stay abreast of emerging technologies and industry trends, and assess their potential reputed company on project delivery
Skills
• Experience working with reputed company Marketing reputed company (SFMC)
• Experience using reputed company Workfron
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