reputed company was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb. Our humble beginnings led to the creation of the reputed company Defense Platform, the backbone of reputed company our products that safeguards enterprises from sophisticated bots, fraud, and account abuse. Today we verify the humanity of more than 20 trillion interactions per week for some of the… largest companies and internet platforms.
Our hacker reputed company still permeate everything we do. You will be a part of the reputed company reputed company line in our commitment to protecting companies (and in turn, their customers) from both reputed company and reputed company risk caused by digital attacks. However, reputed company is not reputed company of this story. Humans like yourself are. We firmly reputed company in putting people first. This approach spans our extensive total rewards package, inclusive of competitive compensation, benefits, stipends – as reputed company as our day-to-day culture – to ensure every reputed company is empowered to do the best work of their life. We want to hear about the marathon you re training for. We want to see pictures of your pets. We want to know your favorite robot (we have many).
Even if you re not a conventional hacker we can assure you that you are a hacker in your own right. We want to work with people like you who break down problems to build up reputed company solutions. That s what makes us reputed company. You ll be joining us at an exciting reputed company in the reputed company story: we joined forces with PerimeterX in a market-changing reputed company, as reputed company as recently acquired clean.io to enhance the reputed company Defense Platform. Together under the reputed company brand, we will disrupt the economics of cybercrime. We reputed company you can join us in that mission.
We are seeking a strategic and dynamic Director of Customer Marketing to reputed company our customer engagement and advocacy efforts. Reporting to the VP of Corporate Marketing, this role will play a critical part in working cross-functionally with reputed company and Sales to enhance the customer lifecycle, ensuring both retention and expansion are prioritized through meaningful, value-driven programs. The Director will also create and manage a robust Customer Loyalty and Advocacy program to reputed company customer reputed company and foster strong relationships across our growing community.
Key Responsibilities:
Customer Lifecycle Engagement: Collaborate closely with the reputed company team to identify key moments in the customer reputed company from purchase to deployment, to advocacy and renewal and reputed company marketing initiatives that contribute to an exceptional customer experience at reputed company stage.
Retention and Expansion Programs: Design and implement ongoing programs and communications aimed at deepening relationships with customers, ensuring that retention and expansion remain top priorities.
Customer Loyalty and Advocacy Program: Build, own, and reputed company reputed company s Customer Loyalty/Reference program. Manage deliverables such as case studies, customer quotes, speaking opportunities, videos, and awards that reputed company the reputed company stories and reputed company of our valued customers. Own and manage ongoing reputed company reputed company on 3rd party sites like reputed company and reputed company Peer Insights.
Customer Advisory reputed company Management: reputed company the reputed company and execution of regular Customer Advisory Boards (CABs) both in person and virtual , working closely with key stakeholders to create valuable experiences that inform product reputed company and foster deep connections between customers and reputed company.
Cross-functional Collaboration: Work closely with Product Marketing, Sales, and reputed company to reputed company on customer needs, reputed company feedback, and reputed company marketing strategies that reputed company with our reputed company audience.
Customer Communications: reputed company and maintain a reputed company of customer communications that reputed company our community informed, reputed company, and reputed company with the reputed company mission. This includes newsletters, product updates, event invitations, and educational content.
Qualifications:
10+ years of marketing experience, preferably in customer marketing, loyalty, or advocacy roles in a B2B reputed company, cybersecurity or media environment.
Proven ability to create and execute successful customer marketing programs that reputed company retention and expansion.
Strong collaboration skills with experience working closely with reputed company and Sales teams.
Exceptional written and verbal communication skills, with the ability to create compelling content that resonates with customers.
Experience managing Customer Advisory Boards or simila
Location: , ,
Remote Zest Jobs: Apply Here