Note: The job is a remote job and is open to candidates in USA. Beacon Hill is partnering with a leading enterprise organization seeking an experienced Product Designer to help modernize and enhance large-scale service management and enterprise platform experiences. The role involves driving meaningful UX improvements and influencing the design of critical enterprise platforms by transforming complex workflows into intuitive user experiences.ResponsibilitiesDesign intuitive, scalable experiences for complex enterprise platforms and workflow-driven applicationsLead user research, interaction design, prototyping, usability testing, and design validation activitiesTranslate technical processes, business requirements, and complex data structures into user-friendly solutionsPartner closely with engineering, product management, platform, and security stakeholders throughout the product lifecycleApply systems thinking to create consistent experiences across interconnected products and servicesDesign and optimize workflow-heavy applications, dashboards, and operational interfacesFacilitate iterative design processes through experimentation, testing, and continuous feedbackAdvocate for accessibility, usability, design excellence, and responsible AI practicesMentor and support fellow designers while promoting enterprise UX best practicesAlign design decisions with business objectives and measurable operational outcomesSkills7+ years of professional UX or Product Design experience focused on enterprise or highly technical productsProven experience conducting research and designing Service Management platform solutionsHands-on experience working with Service Management design systems and component libraries5+ years applying user-centered design methodologies from discovery through implementation5+ years of experience in at least two core design disciplines including user research, interaction design, or visual design5+ years partnering closely with engineering teams and influencing product strategy and execution3+ years working within agile, lean, or iterative product development environments2+ years designing complex enterprise systems, cloud-based platforms, or data-driven applicationsAdvanced proficiency with Figma, Miro, or similar design and prototyping toolsWorking knowledge of front-end technologies, component-based design systems, HTML/CSS, React, Angular, or similar frameworksStrong systems-thinking mindset with the ability to understand and simplify complex workflowsDemonstrated ability to connect design decisions to measurable business outcomesExperience designing internal tools used by engineering, DevOps, SRE, or security organizationsFamiliarity with AWS, Azure, GCP, infrastructure platforms, or observability solutionsExperience designing monitoring dashboards and data visualization experiencesUnderstanding of AI/ML-enabled product experiences and AI-assisted workflowsExperience incorporating AI tools into design processes and research activitiesExperience advocating for UX within large enterprise organizationsExperience mentoring designers and contributing to design maturity initiativesKnowledge of healthcare or other highly regulated industriesExcellent written, verbal, and visual communication skillsBenefitsFully RemoteLong-term contract engagement through the end of 2027Minimal travel anticipatedRemote Opportunity: YesExtension Potential: Long-term engagementContract Duration: Through December 2027Company OverviewBeacon Hill offers business consulting services. It was founded in 2000, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://bhsg.com.
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