KOTA is looking for a highly organised, proactive Digital Project Manager to help keep both our client support systems and internal operations running smoothly.
This is a hybrid role sitting somewhere between project management, support operations and studio coordination. You’ll be the person making sure nothing falls through the cracks whether that’s a support request, an internal bug report, a CMS fix, or coordinating launch tasks across the team.
You’ll work closely with our PMs, developers, designers and leadership team across a wide range of digital projects for ambitious brands.
What you’ll be doing
Client Support
• Managing incoming support requests via HelpScout
• Triaging and assigning tickets internally
• Coordinating responses with designers, developers and PMs
• Helping improve support workflows and processes
• Handling light CMS updates and content changes across WordPress and Shopify websites
• Supporting project launches and post-launch tasks
Internal Operations
• Managing internal bug reports, downtime notifications and team requests
• Helping coordinate internal resources and priorities
• Supporting communication across Slack, Notion and other internal tools
• Keeping operational systems organised and up to date
• Assisting with internal documentation and process improvements
Marketing & Admin Support
• Supporting KOTA marketing initiatives
• Supporting website content updates and publishing
• Assisting with reporting, setup tasks and general studio operations
We’re looking for someone who:
• Is extremely organised and detail-oriented
• Communicates clearly and confidently
• Thrives in fast-moving agency environments
• Is proactive and solutions-focused
• Can confidently juggle multiple tasks and priorities
• Is comfortable speaking with both clients and internal teams
• Has experience with digital projects and websites
• Understands WordPress (required) and Shopify (a plus) CMS platforms
• Has experience using tools like Slack, Notion, HelpScout, BugHerd or similar
• Enjoys improving systems and making operations smoother
Bonus points if you have experience with:
• Website launches and QA processes
• GEO / SEO or analytics setup
• Copywriting
• Ai tools
About KOTA
KOTA is an independent creative digital agency building brands and websites for ambitious companies around the world.
We care deeply about design, detail and the experience we create — both for our clients and internally as a team. We move fast, collaborate closely and are always looking for people who take ownership and genuinely care about doing great work.
The role
• Full time
• Fully remote
• Competitive salary depending on experience plus a range of additional perks and benefits
• Join a genuinely collaborative, creative and fun team culture with regular socials, team trips and plenty of personalites
Life at KOTA
4.5 day week
Finish at 1pm Friday’s
Remote + flexible working
Choose where you work from. Change location but just make sure you have a good internet connection. We operate core hours but make your day work for you.
Zero Ego Hiring Policy
We only hire open minded people that will be easy going and of course, talented.
Open Communication
Every team member has a mentor where they will have 1 to 1’s every month. Every quarter you will meet to discuss how things are going.
Great holiday allowance
We offer 20 days + bank holiday as standard. You get your birthday off (if it falls in the week) and you receive an additional day holiday for every years service. We also have a Christmas shut down on top of this.
Paid sabbatical
At 5 years we give you a 5 week paid sabbatical.
Yearly trip
Every year we will get our team together for an action packed trip. Focused around team building and fun. Last year was Porto. Where next?
Macbook Pro
You will work from the best equipment giving you the platform to do the highest quality wor
To apply, send your CV and a short introduction to [email protected]. Tell us a bit about yourself, the kind of work you enjoy, any relevant experience and why this role feels like a good fit.
Pay: £24,000.00-£28,000.00 per year
Work Location: Remote
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