Pay rate: $15/hr
Who We Are
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
– Are you energetic, enthusiastic with an engaging personality?
– Are you driven to deliver effective results while providing excellent customer service?
– Do you have extraordinary communication skills?
What’s in it for YOU?
– Paid Training
– Medical, Dental, and Vision Insurance
– Paid Time Off
– Employee Discounts
– Full-time, non-seasonal
– Career Advancement
Responsibilities
Job Description
– Successfully complete virtual paid training program which requires passing tests each week.
– Serve as the primary point of contact for customers who have questions about their utility service. Typical inquiries include starting or stopping service, billing questions, and payment assistance
– Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
– Maintain a thorough understanding of products, services and policies to effectively assist customers
– Accurately document customer interactions and transactions across all tools/platforms
– Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
– Strive to exceed customer satisfaction goals and performance metrics
– Continuously seek opportunities to improve the customer experience and streamline processes
– Stay updated on product knowledge and industry trends to better assist customers
– Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
What We Look For In a Candidate
– Must be 18 years of age or older
– High School Diploma or equivalent
– Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
– Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
– Superb attendance, so you can be there when our customers need us
Work At Home Requirements
– High speed internet with an ethernet connection to the router (no satellite or hotspot) 50 mbps download and 35 mbps upload speed
– WiFi must be turned off at all times
– Windows Updates must be current
– Private and distraction free home work space with the ability to close a door.
All Job Offers Are Contingent Upon
– Completion of drug screen
– Completion of background check
– Completion of providing 3 internet speed tests submitted at different times of day
– Completion of providing 3 photos of your work at home space
Location: , Alabama, US
Offer Expires: 2026-10-08 12:02:29
LinkedIn: Apply Here