ESF Camps & Experiences is seeking an Administrative Specialist to join their team at The Academy of the Holy Cross in Kensington, MD. The role involves handling camp-related customer service and administrative tasks to ensure a positive experience for campers and their families.
Responsibilities
• Serve as a point person for ESF families; respond to inquiries in person as well as over the phone
• Greet campers and their guardians in the camp office; collect lunches and transition campers
• Answer telephones and transfer calls to appropriate team members
• Call camp families to confirm enrollment or discuss camper needs
• Support summer sales initiatives; inform new and existing families of enrollment opportunities
• Perform general clerical duties such as copying, mailing, and filing
• Ensure that the camp office is clean, organized, and well-maintained
• Open, sort, and distribute or respond to incoming correspondence including mail and email
• Maintain inventory and complete assigned paperwork
• Assist families in enrolling their campers using the CRM database
• Support summer sales initiatives; inform new and existing families of enrollment opportunities
• Update camper records and input pertinent information into the database
• Work effectively and collaborate with co-workers including other on-site Administrative Specialists, Nurses, Admissions and Customer Engagement Coordinators located at ESF’s Headquarters office, Site Director, and leadership team
• Ensure the safety and well-being of campers with emphasis on positive behavior and effective group management. Promptly report any concerns to the Site Director
• Supervise campers, while fostering a positive and safe environment
• Demonstrate ESF Core Values & Code daily, from ‘Gratitude’ to ‘Bring It’ daily
• Model the ESF Virtues of Character (Gratitude, Respect, Trustworthiness, Effort, Kindness, Positivity, Resilience, Community) in camp daily
• Adhere to all company policies
• Maintain clear, concise, and engaging communication with campers, families, peers, and our leadership team
• Push/pull, lift, and carry a minimum of thirty-five (35) pounds across campus. Work outside, upright, and mobile for six (6) to eight (8) hours per day
• Respond to emergencies, including running (up to 1 mile in some cases) and reputed company stairs without undue exertion
Skills
• Bachelor’s degree required
• Minimum 1-2 years of experience working in an administrative and/or customer service role
• Proficient in reputed company Office, especially Excel, and ability to use CRM database
• Complete all required ESF and state-mandated training and onboarding
• Maintain the ‘ESF Look’ (camp uniform) and embody the spirit of the camp
• Previous experience working in a camp, school (or similar field) preferred
• Experience teaching and working with children
Benefits
• Employee Referral Bonus Program
• Free Certifications
• Camp Tuition
• Convenient Summer Schedule
Company Overview
• ESF Camps & Experiences is an education management company providing experiential learning and character building curriculum. It was founded in 1982, and is headquartered in Bryn Mawr, Pennsylvania, USA, with a workforce of 11-50 employees. Its website is http://esfcamps.com.
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