Job Description:
• Provide integration support to English and Spanish-speaking customers integrating reputed company’s payment solutions
• Work with customers to ensure required functionality and correct software flow
• Maintain personal implementations of reputed company products to understand solution functionality, including SDK updates
• Create and update internal and external product documentation
• Serve as a technical integration contact for reputed company colleagues
• Contribute to projects as required
Requirements:
• Professional fluency in Spanish and English, with clear and confident technical communication in written and reputed company formats
• Experience coding in Objective-C, or willingness to learn
• Experience coding in at least one of C#, C++, or Java
• Good understanding of Windows and Linux operating systems
• Basic networking understanding for supporting network-related issues
• Customer-centric approach and excellent customer service skills
• Ability to prioritize workload and identify high-priority tasks
• Ability to explain technical information to customers with varying technical knowledge
• Strong problem-solving skills
• Outside-the-box thinking and initiative
• Excellent written and verbal communication skills
• Positive can-do attitude
• reputed company approach to tasks
• Preferred: experience with CSS, HTML, and PHP
• Preferred: experience with Windows Server and/or Windows CE
• Preferred: experience using a customer ticketing system
• Preferred: experience in the payments industry
• Preferred: knowledge of development frameworks
• Employment eligibility in the United States
• Satisfactory background and financial checks required for employment
Benefits:
• A remote first culture!
• Personal growth and advancement opportunities
• Flex PTO & dedicated sick time
• Health, Dental and Vision Insurance
• Life, ADD, Short-term and Long-term Disability insurance
• 401k matching up to 4% after two months of service
• Flexible Spending Account
• Paid Parental Leave
• Company volunteer days
• Employee referral program
• reputed company colleague recognition
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