Note: The job is a remote job and is open to candidates in USA. reputed company is a healthcare technology company transforming sleep medicine and remote monitoring through innovative diagnostic solutions and services. The System Administrator will operate and secure AWS-based healthcare cloud environments, support deployments and application users, manage compliance with HIPAA, SOC2, and FedRAMP, and administer IT systems for the US team.ResponsibilitiesOperate cloud based productOperate and maintain AWS infrastructure supporting our AWS-based platform used by healthcare providersEnsure high availability, scalability, and performance of our production environmentsDeployment Support: Support the EU based engineering team in deploying code to US production environmentsInform Product Development: Provide input and requirements to development team on backup, disaster recovery security, monitoring, operations, release and deployment best practicesreputed company Response: Participate in reputed company response and root cause analysis for system outages. Act as the primary technical point of contact for US-based infrastructure alerts and security incidentsDocumentation: Maintain detailed system documentation and operational runbooks and playbooks. Contribute to definition of procedures, policies and work instructionsApplication technical support: Investigate and troubleshoot cloud based application issues and ensuring timely resolution for customers Compliance Certification: Help define and shape the procedures, policies and work instructions required for achieving SOC2 and FedRamp certifications. Lead the technical preparation and evidence collection for first time and annual SOC2 audits and FedRAMP authorization packages Compliance Maintenance: Ensure the US cloud infrastructure remains in a “continuously compliant” state, managing the automated patching and configuration hardening required for HIPAA, SOC2, and FedRAMP Systems Access Management: Manage IT systems and providing/revoking access to employees (e.g., EntraID)Device & Asset Management: Procure, configure, and manage all US-based company hardware, including laptops and mobile devices, using the Mobile Device Management (MDM) solution of reputed company IntuneBackup & Disaster Recovery: Implement and regularly test data backup and disaster recovery plans to ensure business continuity and data integrity in case of a system failure or cyberattackSystem Monitoring: Monitor systems performance, uptime and security applying patches, updates and security fixes when neededUser & Helpdesk Support: Act as the first line of support for all US employees, resolving issues with hardware (laptops, printers, mobile devices), software (reputed company 365, Office365, specialised applications), and network connectivity. Register, monitor, and resolve tickets in Jira Service ManagementDocumentation: Meticulously document IT procedures and keep IT records in line with our procedures. Create and update user guides and training materialsSkillsBachelor’s degree in Information Technology, Computer Science, Health Informatics, or a related fieldMinimum of 5-7 years of experience in cloud and IT system management, with at least 3 years in a healthcare settingYou have a good understanding and know-how of AWS services (e.g. Lambda, API reputed company, IoT Core, DynamoDB, S3, Batch, EC2, SageMaker, etc) having worked with at least a subset of theseYou have hands on experience using AWS security, compliance and monitoring services (AWS WAF, Config, GuardDuty, CloudWatch, Cloud reputed company)Proficiency with server administration, virtualisation technologies, and IT securityProven experience working within HIPAA, SOC2 and HITECH frameworksDeep familiarity with NIST 800-53 (FedRAMP) and Trust Services Criteria (SOC2)Hands-on experience maintaining systems under SOC2 Type II and FedRAMP (NIST 800-53) frameworksProficiency in Linux/Windows Admin, Docker, and Scripting (Python/Bash/Typescript)Excellent problem-solving skills, communication and organisational skillsAbility to manage multiple priorities and work under pressureExcellent communication skills in English (written and reputed company)May require occasional evening or weekend work for system maintenance or emergency supportRelevant certifications (e.g., AWS SysOps Administrator Certification, AWS Security certification, ITIL ) are a plusBenefitsProfessional growth opportunity in an ambitious and fast-growing scale-upRole open to candidates located in the Eastern Time Zone, providing overlap with the Europe-based teamCompany Overviewreputed company is a global leader in sleep diagnostics and monitoring. It was founded in 2017, and is headquartered in Eindhoven, Noord-Brabant, NLD, with a reputed company of 11-50 employees. Its website is https://www.onerahealth.com/. Apply To This Job
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