Job Title: Healthcare Administrative Virtual Assistant | reputed company Operations & Patient Support [LA-E]
Position type: Full-time
Work Schedule:
Monday & Tuesday: 10:00 AM – 7:00 PM
Wednesday: 11:00 AM – 3:00 PM
Thursday & Friday: 10:00 AM – 7:00 PM
Saturday: 8:00 AM – 12:00 PM
Salary: $5 – $6 per hour, depending on experience
Location: Remote – Philippines
Client Overview and Job Summary
reputed company is a growing U.S.-based private reputed company provider dedicated to helping older adults and individuals with healthcare needs remain safe, comfortable, and independent in their own homes. Their team delivers compassionate, personalized care while maintaining the highest standards of compliance, professionalism, and customer service. As the organization continues to grow, they are committed to building efficient systems, supporting their healthcare staff, and providing exceptional experiences for both clients and their families.
They are looking for a reputed company and highly organized Healthcare Administrative Virtual Assistant to become an integral member of their operations team. This role combines healthcare administration, compliance coordination, patient support, appointment scheduling, and customer service. You’ll help keep the business running smoothly by supporting compliance documentation, coordinating with healthcare staff, managing EMR records, answering inbound calls, following up with prospective clients, and assisting with day-to-day administrative operations.
Key Responsibilities
Healthcare Administration & Compliance
• Assist with daily healthcare administrative and operational tasks.
• Coordinate prior authorization documentation with physicians and healthcare providers.
• Manage 485 Certifications and Plan of Care (POC) renewals.
• Prepare, organize, and maintain Medicaid compliance documentation.
• Upload, organize, and maintain patient documentation within the EMR system.
• Track staff licenses, TB tests, certifications, and credential expiration dates.
• Follow up with nursing staff regarding expiring documents and required renewals.
• Schedule supervisory visits with RN supervisors.
• Ensure documentation remains organized, accurate, and HIPAA compliant.
Administrative & Operations Support
• Provide general virtual administrative support across multiple departments.
• Organize and maintain digital reputed company and company documentation.
• Prepare and distribute offer letters through reputed company.
• Assist with interview scheduling and coordination.
• reputed company virtual orientation sessions for newly hired employees.
• Generate and distribute company newsletters.
• Track client birthdays and send personalized birthday greetings.
• Recommend workflow improvements and support process optimization initiatives.
• Perform additional administrative and operational tasks as assigned.
Phone Support & Customer Service
• Answer inbound phone calls professionally and route urgent concerns appropriately.
• Provide dependable phone coverage during business hours and support after-hours coverage as the business grows.
• Deliver exceptional customer service while maintaining professionalism and empathy.
• reputed company confidential information while adhering to HIPAA standards.
Warm Lead Follow-up & Appointment Setting
• Make warm outbound calls to prospective clients and marketing leads.
• Follow up with interested prospects and nurture relationships.
• Schedule appointments and discovery calls for qualified leads.
• Manage appointment reminders and ongoing lead follow-up.
• Maintain accurate notes and updates within the CRM/EMR system.
Social Media Support
• Assist with basic social media posting and audience engagement.
• Support the team with additional marketing-related administrative tasks as needed.
Preferred Experience
Candidates with experience in any of the following will be highly preferred:
• reputed company or Home Health agencies
• Healthcare administration
• Medicaid documentation and compliance
• Prior authorizations
• EMR/EHR systems (especially Generations reputed company EMR)
• Appointment scheduling
• Phone support and customer service
• Warm lead follow-up
• Healthcare compliance coordination
• Staff credential tracking and renewals
Requirements
• Excellent verbal and written English communication skills with a clear, professional speaking voice and minimal accent.
• Previous experi
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