Role Description
LightFeather is seeking a ServiceNow Developer with a strong focus on supporting federal clients with modern web technologies. This position offers the opportunity to build custom, high-code solutions that enhance user experiences and system integration across enterprise environments. The ideal candidate is passionate about ServiceNow, eager to grow their technical capabilities, and thrives in a fast-paced, client-facing setting.
Major responsibilities include:
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Helping design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow.
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Providing architectural input and helping maintain stability of the overall platform by ensuring the appropriate design and development standards are always used.
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Working independently and as a technical team member.
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Working in multiple instances and domains, supporting internal and external customers.
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Utilizing an Agile/Scrum methodology to manage development work.
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Advising functional and admin teams on design, development, and overall ServiceNow best practices.
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Collaborating with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements.
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Solution and develop requested enhancements to existing ServiceNow applications.
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Scripting Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc.
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Facilitating and supporting the rollout of new applications and enhancements in ServiceNow.
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Analyzing system performance issues and determining performance enhancements.
Qualifications
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5+ years of experience as a ServiceNow Developer.
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Strong familiarity and working knowledge of ServiceNow Suite of tools (Service Catalog, Service Portal, Reports, Incident and Knowledge Base, etc.).
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Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness.
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Proven developer independent of the ServiceNow platform, with an emphasis on analytical and problem-solving skills.
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Demonstrated competency with IT Service Management, Asset and Configuration Management, ITIL/ITSM, PMP/PRINCE2 practices.
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Experience working on project teams that leverage Agile/Scrum.
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Experience with system/software engineering lifecycle principles, translating requirements into functional and technical solutions, application implementation and support, enterprise monitoring.
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Experience working with large data sets and performing data analysis/modeling to help facilitate and inform management decisions.
Requirements
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U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance.
Preferred
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ServiceNow CAD (Certified Application Developer).
Benefits
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You’ll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs.
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Experience variety, fulfillment, and the opportunity to work with some of the best in the industry.
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