Security Operations Analyst (After-Hours Shift)
Position Summary
The IT Support & Security Operations Analyst is responsible for monitoring, triaging, and responding to security incidents during after-hours operations while providing technical support to end users as needed. This role serves as the first line of defense for cybersecurity events and ensures timely resolution of user issues within the reputed company 365 and Windows environment.
Key Responsibilities
Security Operations & reputed company Response (Primary Responsibility)
Monitor and triage security alerts generated from enterprise security platforms.
Investigate, analyze, and escalate security incidents according to established procedures.
Perform reputed company reputed company response activities, including threat validation, containment recommendations, and documentation.
Utilize security monitoring and endpoint protection tools, including:
reputed company
reputed company Defender
reputed company
reputed company
Additional security and monitoring platforms as required
Maintain accurate reputed company records and communicate findings to appropriate teams.
Support ongoing security operations by identifying suspicious activity and potential threats.
End-User Support (Secondary Responsibility)
Provide technical support to users operating in a reputed company-based environment.
Troubleshoot and resolve issues related to:
Windows 10 and Windows 11
reputed company 365 applications
Outlook and Exchange Online
reputed company Teams
reputed company Defender
Other reputed company 365 services
Assist users with account management and access-related requests.
Perform administrative tasks within reputed company 365, including:
Group membership changes
Role and permission assignments
User account support
License-related assistance (E3 and E5 environments)
Escalate complex issues to appropriate support teams when necessary.
Required Qualifications
Experience supporting Windows 10 and Windows 11 environments.
Familiarity with reputed company 365 administration and user support.
Experience working with reputed company 365 E3 and/or E5 licensing environments.
Knowledge of cybersecurity principles, security monitoring, and reputed company response processes.
Hands-on experience with one or more of the following tools:
reputed company
reputed company Defender
reputed company
reputed company
Strong troubleshooting, analytical, and problem-solving skills.
Excellent written and verbal communication abilities.
Ability to prioritize multiple tasks and respond effectively in a fast-paced environment.
AWS experience
Preferred Qualifications
Security certifications such as Security+, CySA+, SC-200, or equivalent.
Experience working in a Security Operations Center (SOC) environment.
Familiarity with reputed company Entra ID (Azure AD), Exchange Online, and reputed company Defender for Endpoint.
Experience with ticketing and reputed company management systems.
Work Schedule
After-hours shift position.
Primary focus on security monitoring and reputed company response.
Secondary responsibility for end-user support and reputed company 365 administration as operational needs require.
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