This a Full Remote job, the offer is available from: United States, California (USA)
Job Description: – Sets up new customers, establishing the customer role in the system. – Contacts customers to request additional information and to verify customer data. – Troubleshoots and resolves issues relative to customer setup using established guidelines. – Works with supervisor to develop solutions when problem is more complex of affects multiple processes across the department. – Completes requests within established timeframes and keeps requestor notified of status. – Ensures data accuracy, validity, and completeness in results. – Creates and updates core master data procedures as directed. – Begins to demonstrate understanding of processing customer requests to downstream processes/systems. – Participates on projects as required and assigned by management. Identifies technical issues encountered in the production environment to the IT department and escalates for resolution. ALL Role expectations: Part time, 30 hours / week with ability for overtime 1-2 week sprints, comfortable context switching, learning new things quickly and being quick to adapt Monitoring 5-10 orders at a time, working on side projects simultaneously Strong communication of what you’re working on (remote transparency) 1-2 weekends / month Skills Customer service: responsive communication, follow-up, and issue resolution Data validation, accuracy checks, and issue troubleshooting Order monitoring and managing multiple requests simultaneously Clear communication with customers and internal teams Escalating technical/system issues to IT / engineering teams SOP updates, process improvement, and fast-paced remote work Must be comfortable in Excel / Google Sheets Experience 2.5+ years of data entry and back office operations Preference for experience in logistics, customer support, IT
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”This offer from “Mindlance” has been enriched by Jobgether.com and got a 0% flex score.
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