Note: The job is a remote job and is open to candidates in USA. Toucreek Technology Services is a fast-growing professional services firm headquartered in the San Francisco Bay Area. They are seeking a Customer Data Analyst to work with customer-related data to provide actionable insights, build dashboards, and support decision-making for management.ResponsibilitiesQuery and extract customer and professional services data from various databases using SQL (and the ability to learn MAQL)Build, maintain, and improve self-service dashboards for managers focused on customer and professional services performance using BI tools such as Tableau, Power BI, or LookerPerform statistical analysis using Python or R to identify trends, correlations, and anomalies in customer and operational dataClean up messy or unstructured data from different systems so it is accurate and ready for reportingListen to business questions from professional services managers (for example, ‘Are we profitable on subcontractors?’) and translate them into the correct metrics, calculations, and visual chartsSupport day to day operational and financial reporting needs related to customers and professional services delivery with a collaborative, solutions oriented approachWork independently, take initiative, and proactively identify opportunities to improve insights and processesContribute as a team player who is willing to help with related tasks and grow into more advanced analytics workSkills5–10 years of experience as a Customer Data Analyst (or similar role working with customer and professional services data)Strong understanding of professional services operations and experience working with customer related dataAbility to clean and prepare messy multi-source data and translate business questions into clear metrics and visualizationsPython or R experience preferredProficiency in SQL and hands-on experience with BI tools (Tableau, Power BI, or Looker preferred)BenefitsRemote workMedical, dental, vision coverage401(k) matchingPTO + holidaysGrowth opportunities in a collaborative teamCompany OverviewToucreek Technology provides cloud networking, cybersecurity, SOC-as-a-Service, vCISO, and certification services for businesses. It was founded in 2023, and is headquartered in San Jose, California, USA, with a workforce of 201-500 employees. Its website is https://toucreek.com.Company H1B SponsorshipToucreek Technology has a track record of offering H1B sponsorships, with 1 in 2026. Please note that this does not guarantee sponsorship for this specific role.
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