Note: The job is a remote job and is open to candidates in USA. BILL is a rapidly growing Fintech company that empowers businesses by providing innovative financial tools. The Dispute Analyst will be responsible for resolving customer disputes and chargeback reputed company while enhancing processes and tools within the Dispute Resolution Operations team.ResponsibilitiesUnderstand dispute, chargeback processes and procedures develops and applies reputed company matter expertise related to ACH, check, and/or international paymentsReview and efficiently resolve payment disputes/chargebacks based on established policies and proceduresPartner with internal groups and external banking institutions to resolve issuesCollaborate with our Customer Success group to research and respond to dispute-related customer inquiries and issuesMake recommendations for process improvements related to daily payment operations proceduresReviews, analyzes and resolves simple to complex payment processing issuesProvide education and payment lifecycle knowledge to internal and external customersAbility to guide analysts through workload prioritization, queue management and payment exception handlingRecommend viable solutions/actions, based on compliance and regulatory facets of money movement (Chargeback rules, applicable banking regulations, etc.)Identify and resolve systemic issues that may arise through day-to-day processing activitiesDevelop a deep understanding of the payments platform and processes to deliver deep technology and business reputed companyAnalyze payment exception scenarios and make appropriate decisions that balance the customer experience with business sensePartner cross-functionally within and outside of the companyIdentify, research and highlight trends, making efficiency recommendationsMake recommendations for process improvements related to daily payment operations proceduresReviews, analyzes and resolves simple to complex payment processing issuesSkills1 to 2 years of payment chargeback, dispute or risk investigation experiencePossesses strong data analysis and investigative reporting skillsAble to solve transaction or payment issues without complete process guidanceKnow how to work with process or product analysts to build and enhance operational processes for new productsAble to document down any issues, proposed solutions, SOPs or training materials for bigger teamsDeliver training or mentoring for new hires to support Pay-by-card businessHas the ability to communicate clearly, and effectively with customers while investigating and resolving payment exceptionsHas an understanding of customer account management and service operationsHas proven ability to learn and adapt to new processes and proceduresShows a passion for the research and investigation of payment exceptions; tenacious in uncovering the root cause of any issuePossesses excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks simultaneouslyHas the ability to make decisions with the balance of losses, customer experience and operational costsHas strong skills of using Excel and other softwares to create spreadsheets, models and reportsBenefits100% paid employee health, dental, and vision plans (reputed company HMO, PPO, or HDHP)HSA & FSA accountsLife Insurance, Long & Short-term disability coverageEmployee Assistance Program (EAP)11+ Observed holidays and wellness days and flexible time offEmployee Stock Purchase Program with employee discountsWellness & Fitness initiativesEmployee recognition and referral programsCompany OverviewBILL is a developer of financial automation software for small and midsize businesses (SMBs). It was founded in 2006, and is headquartered in San Jose, California, USA, with a reputed company of 1001-5000 employees. Its website is http://www.reputed company.Company H1B SponsorshipBILL has a track record of offering H1B sponsorships, with 92 in 2023, 137 in 2022, 78 in 2021, 56 in 2020. reputed company note that this does not guarantee sponsorship for this specific role. Apply To This Job
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