Note: The job is a remote job and is open to candidates in USA. OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model. The Patient Accounting Liaison is responsible for handling inbound calls related to patient accounts, collecting past due balances, and providing support for billing inquiries and payment plans.ResponsibilitiesHandle a high volume of inbound calls (typically a minimum of 75 calls daily) from patients across the UUG practicesCollect past due balances by utilizing effective communication and negotiation skillsProvide accurate and comprehensive responses to patient inquiries regarding billing issues, payment plans, and financial hardship programsAssess patients’ financial situations to determine eligibility for financial hardship programs and establish approved payment plansReview accounts receivable and coding issues to ensure accuracy and resolve any discrepanciesAdhere to predetermined schedules and meet performance targets, including monthly and daily collection goalsCollaborate with internal departments to resolve complex billing issuesEscalate unresolved patient issues to the appropriate management level for further investigation and resolutionEnter or edit data for registration, insurance, charges, payments, adjustments, or electronic/paper billing to maintain a database of patient informationOther duties as assigned to support both inbound/outbound process for the Patient Accounting Liaison teams (Patient accounting & Pre-Collections Team)Care Harmony: this position may involve working on the Care Harmony project. The following tasks (but not limited to) are: Escalated patient calls. Placing tickets with Care Harmony: Medicare credits- monthly. Patients requesting opt out of program. Review of denials from Care HarmonySkillsMinimum High School Diploma or GED requiredMinimum of five (5) years of medical billing and insurance claim filing experienceStrong knowledge of accounts receivable processes and medical codingExcellent communication and interpersonal skills, with the ability to handle challenging conversations with empathy and professionalismDetail-oriented with a high degree of accuracy in data entry and documentationProficiency with Microsoft Office 365 (Word, Excel), computer software & databaseAttention to detail and willingness to learnAbility to navigate through multiple technology programs simultaneously while speaking on the telephoneMaintain HIPAA complianceMultitasking and proactive problem-solvingAbility to type a minimum of 40 words per minuteHigh-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and toolsQuiet and private work environment to maintain the confidentiality of patient information and minimize background noise during callsProficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systemsCompliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliancePrevious experience in a call center environment is highly desirableBenefitsThis position is fully remote; no travel is required.High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools.Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls.Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems.Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance.Pre-employment background check.Company OverviewOneOncology is a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the US. It is a sub-organization of General Atlantic. It was founded in 2018, and is headquartered in Nashville, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is https://oneoncology.com/.
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