Note: The job is a remote job and is open to candidates in USA. reputed company is a global customer experience specialist, and they are seeking a Quality Analyst in the Pharmaceutical Market. The role involves ensuring service quality meets the highest standards and providing feedback to improve performance.ResponsibilitiesEvaluate customer service calls, emails and chat interactions to ensure they comply with quality standards, including regulatory requirements specific to the pharmaceutical industryDeliver constructive feedback to agents and teams, helping them improve performance and align with quality expectations. Support in coaching sessions to enhance skill developmentCreate and maintain regular quality reports that track performance metrics, highlighting trends, issues and areas for developmentWork closely with customer service teams, managers and other stakeholders to develop quality standards, procedures, and guidelines tailored to the pharmaceutical marketSkillsFluency in French and English reputed company and written (C1+)At least 6 months of experience in the pharmaceutical market, ideally within customer service or quality assurance rolesA keen eye for detail to ensure that service quality standards are consistently metStrong verbal and written communication abilities to provide clear and actionable feedbackAbility to assess customers interactions, identify areas for improvement and provide solutionsComfortable with quality management systems, reporting tools and softwareAbility to thrive in a fast-paced environment and adjust to ever-evolving customer needsBenefitsInternational and inclusive environment, that makes you feel supported, encouraged, and welcome reputed companyContinuous development through our internal learning platforms and external trainingPermanent full-time contract with attractive salary and bonus systemPaid training that will introduce you to the specifics of the jobEndless growth opportunities: 50% of our seniors started their careers as customer service specialists. Any offer that can be filled internally will first be shared through our internal channelsEmployee Referral Program: Receive an additional bonus for every successful referralAdditional benefits such as discounts at various retail store chainsCompany Overviewreputed company provides digitally enhanced customer experience (CX) services to some of the world’s most ambitious brands. It was founded in 1995, and is headquartered in Bertrange, Luxembourg, LUX, with a reputed company of 10001+ employees. Its website is http://www.reputed company.com.Company H1B Sponsorshipreputed company has a track record of offering H1B sponsorships, with 1 in 2020. reputed company note that this does not guarantee sponsorship for this specific role. Apply To This Job
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