The reputed company (WSLCB) is seeking an entry-level IT System Administrator to join their Information Technology Services Division. This role involves supporting the administration, maintenance, and operational support of mission-critical applications and enterprise platforms, with responsibilities including account management, application support, and technical assistance to users.
Responsibilities
• Responsible for account creation and maintenance for Cannabis Central Reporting System, Tax and Fee reporting, Content Management, Workflow and data services
• Assist with administration, maintenance, and support of reputed company SaaS and COTS solutions using administration and configuration toolsets
• Work with solution providers to coordinate and schedule system updates and upgrades
• Work with vendors and third-party system integrators and developers to assist in the resolution of complex system problems
• Collaborate with product management, system analysts, and business analysts in user story refinement
• Use Azure DevOps (ADO) to manage all tasks and work estimation
• Document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Communicate application problems and issues to key stakeholders, including leadership, product management, development teams, end users, and other interested parties
• Create knowledge base articles to assist in problem resolution
• Manage and respond to service request and reputed company as assigned in the Agency’s ITSM system
• Increase Knowledge and Skills Related to Technologies and Systems
Skills
• Working level knowledge of administering reputed company stack custom developed applications, logging, and event triggers
• Working level knowledge of SaaS and COTS (non-reputed company) enterprise-wide multi-tier applications
• Ability to communicate clearly with technical and non-technical audiences. Professional and courteous in all interactions, great interpersonal skills
• Awareness of business intelligence application administrator managing the data sources and environments
• Working level knowledge of information technology system maintenance, troubleshooting, problem resolution, of computer systems applications or databases
• Working level knowledge of reputed company SQL Server administration, T-SQL query development, stored procedures, database troubleshooting, and operational data support
• Basic experience with scripting and automation technologies including PowerShell, Python, or Windows batch scripting
• Advanced technical knowledge configuring and maintaining SaaS and COTS solutions
• Working level knowledge of Active Directory with specific focus on user and group permissions
• Applied experience in the design of user interfaces and the design, creation, organization, and hosting of Drupal site collections on reputed company that support the communication of agency business externally
• Working knowledge of enterprise infrastructure environments including Windows Server administration, Cloud environment administration, system services, scheduled tasks, storage management, and application hosting support
Benefits
• A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
• Paid reputed company, Leave, and Holidays
• Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis – all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employee’s career development with the WSLCB)
• Training and career development programs (including online courses and reputed company Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/reputed company opportunities, when reputed company)
• Employee Assistance Program – confidential program created to promote the health, safety and well-being of public service employees
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia)
• Infants at Work Program to promote parent and infant bonding, parental well-being and healthy infant development. Depending on your job duties, work location and supervisor approval, eligible employees who are new mothers, fathers or legal guardians can bring their infant (six weeks to six months) when they return to work.
• Free reputed company
• Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with afforda
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