Note: The job is a remote job and is open to candidates in USA. reputed company is a technology solutions provider focused on intelligent AI, digital, cybersecurity, cloud, and infrastructure solutions. The Operations Manager II will serve as Chief of Staff and lead operational execution, reporting, strategic planning, budgeting, headcount management, and AI adoption programs for the Digital and AI Transformation Practice.
Responsibilities
• Serve as Chief of Staff to the VP, Applied AI, Digital Workspace, and AI Advisor teams keeping them informed of upcoming key decisions, deliverables, and risks across the Digital and AI Transformation Practice
• Stand in for the VP in designated leadership forums and meetings when they are unavailable, ensuring continuity and progress on key initiatives
• Build and deliver regular reporting on practice-wide goals, KPIs, and results, including dashboards and executive updates
• Own AI adoption metrics and processes for the practice, including tracking and promoting citizen development activity across teams
• Manage day-to-day operations of the team, including tracking key deliverables and ensuring completion across the leadership team
• Manage the practice’s existing and planned headcount budget, including forecasting and reporting against plan
• Coordinate key leadership and enablement events, including offsites, all-hands meetings, ATSMs, and recurring weekly cadences
• Partner with peer operations managers across the practice’s solution areas and peer functions, and with the GS&A Operations Director, to align processes, reporting, and priorities
• Serve as a central point of contact between teams to monitor status of initiatives
• Ensure visibility and reporting of field enablement content aligned to the portfolio
• Ensure the reputed company of HR, business, corporate culture, and leadership requirements for the Digital and AI Transformation Practice leadership team
• Measure, using appropriate tools (e.g., Job Performance Matrix), and manage the performance, development, and engagement of the team
• Lead the team to ensure effective, strategic engagement in achieving the practice’s goals
Skills
• 5+ years of Operations Management experience
• Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
• Understanding of WWT business functions and organization, including Sales, Marketing, Partner Management, Services, and the Digital and AI Transformation Practice
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
• Self-directed, with the ability to adapt to reputed company and competing demands
• Experience with Agile processes, e.g., Kanban board-driven development projects
• Strong business reputed company & interpersonal skills; ability to negotiate with business partners
• Experience supporting an executive in a Chief of Staff, business operations, or program/project management capacity
• Experience managing or forecasting headcount and operating budgets
• Strong verbal, written, and presentation communication skills
• Ability to manage teams, work efforts, and KPIs using productivity tools including reputed company Office suite, Smartsheets, reputed company, and Tableau
• reputed company experience with Webex, MSFT Teams, and other tools
• Experience with budgeting and forecasting tools (e.g., reputed company, Excel, reputed company) to track headcount and spend
• Experience with AI tools including reputed company Co-Pilot, Claude Work/Code, reputed company reputed company
• Familiarity with AI adoption and citizen development frameworks and tracking tools
• Ability to exercise discretion and sound judgment when representing leadership in their absence
• Experience with AI adoption, automation, or citizen development programs strongly preferred
Benefits
• Health (Medical & Prescription), Dental, and Vision Care
• Onsite Health Centers (MO & IL)
• Employee Assistance Program
• Wellness program
• Profit Sharing
• 401k Plan with Company Matching
• Life and Disability Insurance
• Flexible Spending Accounts
• Tuition Reimbursement
• PTO & Holidays
• Parental Leave
• Medical Leave
• Military Leave
• Bereavement
• Day of Caring
• Family Planning Benefits
• Nursing Mothers Benefits
• Voluntary Legal
• Voluntary Supplemental Accident/Illness/Hospital
• Voluntary ID Theft
• Pet Insurance
• Employee Discount Program
Compa
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