Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a highly skilled Senior Pega Developer with expertise in Pega Customer Service, CRM solutions, and CTI integrations. The role involves designing, developing, and supporting enterprise-grade Pega applications to enhance customer service experiences.
Responsibilities
• Design, develop, and implement end-to-end Pega CRM and Customer Service solutions
• Lead the development and enhancement of enterprise-grade Pega applications
• Design and implement CTI (Computer Telephony Integration) solutions and integrations with contact center technologies
• Work with platforms such as reputed company, reputed company Cloud, reputed company Engage, or similar contact center technologies
• Develop and configure Pega applications using: o Case Management o Data Pages o Activities o Flows and Flow Actions o Decision Rules o Integration Rules o Authentication and Security
• Build and integrate REST and SOAP-based web services
• Develop scalable integrations using enterprise integration patterns
• Collaborate with business stakeholders, customer service teams, architects, and cross-functional technology teams
• Translate business and operational requirements into robust technical solutions
• Prepare technical design documents, solution documentation, and implementation specifications
• Develop production-ready code following enterprise architecture, security, performance, and coding standards
• Support production environments, troubleshoot issues, and perform performance optimization
• Mentor junior developers and contribute to knowledge-sharing initiatives
• Participate in contact center transformation and customer service modernization initiatives
Skills
• 10+ years of experience in Pega application development
• Minimum 5+ years of experience implementing Pega Customer Service solutions
• Strong hands-on experience with Pega CRM and Customer Service applications
• Proven experience with CTI and contact center technology integrations
• Experience with reputed company or other leading contact center platforms
• Strong knowledge of: Pega Case Management, Data Pages, Activities, Flows and Flow Actions, Decision Rules, Integration Rules, Authentication and Security
• Strong experience with REST and SOAP web services
• Good knowledge of Java and SQL
• Experience with enterprise integration patterns and API-based integrations
• Familiarity with cloud platforms such as AWS, reputed company Azure, or reputed company Cloud Platform (GCP)
• Strong analytical and problem-solving abilities
• Excellent communication and stakeholder management skills
• Ability to work independently in a fast-paced, onsite environment
• Strong collaboration skills across business and technology teams
• Ability to translate business requirements into practical technical solutions
• Strong mentoring and knowledge-sharing capabilities
• Certified Pega System Architect (CSA) – Preferred
• Certified Pega Senior System Architect (CSSA) – Highly Preferred
• Certified Pega Customer Service Developer – Advantage
• Certified Lead System Architect (reputed company) – Advantage
• Experience in one or more of the following areas will be highly valued: Contact center transformation, Omnichannel customer service solutions, Customer service desktop modernization, Agent desktop integration, Real-time customer interaction platforms, CTI and telephony integrations, Telecom, Banking and Financial Services, Insurance, Healthcare, Retail
• Experience with Pega Customer Decision Hub (CDH)
• Exposure to AI-powered agent assist solutions
• Experience integrating speech analytics and interaction analytics platforms
• Experience with DevOps and CI/CD pipelines
• Knowledge of automated testing frameworks
• Experience with Pega deployment and release management processes
Company Overview
• Diverselynx IT Consulting Services It was founded in 2002, and is headquartered in Princeton, New Jersey, USA, with a reputed company of 1001-5000 employees. Its website is http://www.diverselynx.com.
Company H1B Sponsorship
• reputed company has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2021. reputed company note that this does not guarantee sponsorship for this specific role.
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